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J

New Member

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1 Message

Monday, November 28th, 2022 2:35 PM

Streaming box suddenly loses network connection even though my other devices are still connected.

It’s been happening over the last few days.  I’m watching TV and suddenly I get “No  Internet Connection”. My other devices, i.e. I phone, I pad, Mac, etc. are all connected with no issues.  I have to unplug the power to the streaming box and plug it back in and the connection comes back. Very frustrating.  I also checked to make sure the streaming box has the latest software.   Any suggestions?

bcbsncjlj

ACE - Expert

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3.8K Messages

2 months ago

Others have posted with similar issues with loss of network connection. Not seen any response as far as a solution. You might search the forum for any input.

Are you using Wi-Fi or Ethernet? I Wi-Fi, you might try using Ethernet connection.

Ludwick577

ACE - New Member

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2.5K Messages

2 months ago

This has happened to me a few times in the last 6 months. I fix it by restarting my internet modem/router. Doesn't happen often enough, though, to be a bother. Just an occasional irritation. 

New Member

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8 Messages

2 months ago

I have been coming across this at customers’ homes as well as my own. It seems like an update was forced out to the DTVStream boxes and it has started causing these issues. Any boxes on Ethernet have no problems, it is just boxes on Wifi. I’ve gotten the same results when changing the boxes around, just the Wifi connected boxes drops. The boxes have pretty decent Wifi capabilities, comparable to other Android devices. And all other customer devices have no trouble at all. Only thing I can recommend is to keep checking in the system settings daily for another software update. Eventually they will send out an update with a bug fix. I just hope they get it taken care of soon before we start losing subscribers. 


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