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M

New Member

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1 Message

Sunday, August 7th, 2022 1:17 AM

Streaming Device Limits

Hello! Just looking for some clarification on the 3 outside of the home devices streaming limit.

1.) If I login to a network’s personal app using a device outside of my home (for example the Game Show Network’s app…not the DirectTV Stream app), does this count as one of my devices?

And 2.) Does the device limit apply to how many devices you can stream at once or how many devices period? To be clear, can I login to say 5 devices outside my home network but only stream 3 or fewer at a time? We have multiple iPads in our family and trying to figure out how this would work.

ACE - Expert

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1.1K Messages

1 year ago

"Home" is not a zip code but a particular network - whatever network your first streaming device was on when you initially logged in.  Any devices also on that network are considered part of "home".

And this question has nothing to do with the topic of this thread.  If that answer isn't sufficient, please start a new thread with an appropriate subject so that other users can respond appropriately.

ACE - Expert

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5.4K Messages

1 year ago

The home zip code is based on your billing zip code.

ACE - Expert

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1.1K Messages

1 year ago

They do say that a lot, and that does impact (at least on most streaming devices) what locals you get. But that’s not what @Mrothgeb was asking. Billing zip doesn’t set your home network from the point of view of streaming limits.  Quoting from their article on the home network:

Your home network is set to the IP address at your home location. You designate this network when you sign into the DIRECTV app for the first time with a streaming device connected to your home internet.

And the article goes on to say it is that network that gets the special treatment from a device limit point of view. 

Unless they do geolocation on that device at the time (or perhaps if it is an AppleTV), they won’t know the physical location of that network. If they do, I don’t know what happens if the physical location doesn’t match the billing address - but my guess is that they don’t check, so don’t really care.  

Tutor

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13 Messages

1 year ago

I understand that there are no customer tools that the consumer can use to identify or clear any out-of-home streams, but if you call DirecTV, does anyone know if can they do it? or if a supervisor can do it?  many thanks

ACE - Expert

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5.4K Messages

1 year ago

Back in the old days, they were able to reset your account and that would clear the streams. With the change in ownership, all reports have indicated that they do not have the capability to clear streams. Of course, you have nothing to lose by contacted them. In most cases, they just tell you to change your password and in time it will require the devices to re-enter the password.


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