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2 Messages

Monday, October 14th, 2024 12:45 AM

Streaming gets foggy picture. Checked network and it is good

LG 75 inch. Network crystal clear. Change to streaming and picture muted and color faded

Community Support

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254.4K Messages

1 month ago

Hi @Dmateosky, we're sorry you're experiencing a foggy picture when streaming. Please visit Troubleshoot DIRECTV sound and picture issues | DIRECTV Support for tips on fixing DIRECTV audiovisual issues. Also, could you please share with us if this issue affects multiple channels? Kharl, DIRECTV Community Specialist

2 Messages

1 month ago

Problem was on when streaming.  Went to network on settings and picture was great.  Turned off HD and picture improved on streaming. 

Community Support

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254.4K Messages

1 month ago

We'd like to resolve this for you. Streaming issues usually happen because of a weak Wi-Fi signal or slow connection speed. Please follow this link Improve your DIRECTV streaming experience | DIRECTV Support for some tips to enhance your DIRECTV streaming experience. Kharl, DIRECTV Community Specialist

ACE - Sage

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46.1K Messages

1 month ago

What streaming device?

ACE - New Member

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3.3K Messages

1 month ago

I notice too on some 4k channel broadcasts lately the color is muted. Especially the sports. 

Community Support

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254.4K Messages

1 month ago

Hello @Dmateosky, we'd like to gather more information for our investigation. Could you please provide us with your TV model, when the issue started to occur, and which specific channels or programs you experience these issues on? Kharl, DIRECTV Community Specialist


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