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K

New Member

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1 Message

Thu, Nov 25, 2021 4:20 AM

Streaming limit Problems on a Grandfathered Gotta Have it Plan

I'm An early Adopter of Directv Now with a grandfathered Gotta Have It Plan with 3 streams and own 3 Osprey boxes 2 of the C71KW-200 and 1 of the C71KW-400. I also have 3 roku, and various other stream boxes and 3 computers, and on media server, we use to connect at my vacation home, my main house, my retirement home, and my place of business, there is only three of us and at any giving time, we will have 1 to 3 people watching in 1 to 2 locations. Up until tonight, we haven't even got the too many stream messages. Tonight only one device at a time is able to log in and we can't watch more than 1 stream on any device at any location. Customer service hasn't been any help! They escalated it but still not resolved, 

DIRECTVhelp

Community Support

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12K Messages

2 d ago

We're here to help @kormann! Let's get all your devices streaming with DIRECTV STREAM.

  • Look for DIRECTV STREAM app updates in your app store. If available, update your app and restart your device.
  • Uninstall and reinstall the DIRECTV STREAM app.
  • Restart your DIRECTV STREAM device, if applicable.
  • Reset your password.
Learn more about device and stream limits with DIRECTV STREAM.
 
Please let us know if this helps.
 
LaShandra, DIRECTV Community Specialist
bcbsncjlj

ACE - Expert

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746 Messages

2 d ago

@DIRECTVhelp whats with the hidden font? Geezzz can't you get this right! 

teetertotter

ACE - Teacher

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233 Messages

2 d ago

That ATT rep has no name.............tooo.

JefferMC

ACE - Expert

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505 Messages

2 d ago

I got nothin' from a rep with no name

It felt good to get out of the rain...

(Wait, that didn't quite work, did it?)

New Member

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5 Messages

1 h ago

Same issue here. Historically we have been able to stream multiple devices at the same time but can only stream one at a time now and thats only if it's through the app installed on the TV. Haven't been able to cast via Chromecast since yesterday.


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