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cray4404's profile

New Member

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10 Messages

Saturday, September 14th, 2024 5:50 PM

Streaming remote

Previous channel on remote no longer functional.

Community Support

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21.2K Messages

23 days ago

Hi there. We're sorry to hear that you're having issues with your streaming remote. We want to help. Visit Order a new remote control | DIRECTV Support to request a new remote for your streaming service. Let us know if this works for you. - Lorie, DIRECTV Community Specialist

New Member

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10 Messages

23 days ago

I restarted my streaming box and it is now working but "My Teams" are not showing up! 😂

Community Support

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21.2K Messages

23 days ago

Thank you for sharing that information, and we're sorry that your teams are not showing up after restarting your streaming box. Can you tell me if you see any option to filter your favorite teams again?

 

Carryl, DIRECTV Community Specialist

New Member

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10 Messages

23 days ago

I'm not certain what you are talking about. Usually if I press and hold the ok button, it pulls up "My Teams" listed first if they are playing followed by, in this example, football which typically includes all games currently on. But even there, my teams are not showing up. Right now I have all SEC teams as my teams. 

(edited)

Community Support

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21.2K Messages

23 days ago

May I know what specific streaming device you're using? Joan, DIRECTV Community Specialist

New Member

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10 Messages

23 days ago

Gemini

Community Support

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21.2K Messages

23 days ago

Thanks for that information. Please go to Menu > Discover on the remote, then use the arrow keys to navigate to Sports and hit SelectMy Teams > Add/Edit My Teams and select the team you want to add or remove. You can also go to a team page to add or remove that team from your My Teams or to set a Season Recording for that team. Joan, DIRECTV Community Specialist


Joan, DIRECTV Community Specialist

New Member

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10 Messages

23 days ago

I already have all SEC teams selected, and that is the problem. The teams are not showing up. Occasionally, a team may show up but not always. For instance Ole Miss and the Atlanta Braves are showing up now but Auburn (which is a selected team) is no showing up as playing not in the other football games that are playing. 

Community Support

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21.2K Messages

23 days ago

Thanks for sharing the information. We're sending you a DM to further investigate. Joan, DIRECTV Community Specialist

New Member

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10 Messages

23 days ago

I logged in as you asked but saw no response.

Community Support

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21.2K Messages

23 days ago

After you authenticated your account through DM, we escalated your issue to our next level of support. We will send you updates once they respond. Thank you for your patience. Joan, DIRECTV Community Specialist

New Member

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10 Messages

23 days ago

For the record, same thing on my Fire stick on DirecTV app.

New Member

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288 Messages

20 days ago

@cray4404 the My Teams section of Sports Mode only shows up when a game involving a team the user has favorited is playing. So, the section does not display if no such games are taking place.

New Member

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10 Messages

20 days ago

I know that, and mine is not showing those when my teams are playing.

Community Support

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21.2K Messages

20 days ago

Can you share a screenshot of how your "My Team" is set up? Veilka, DIRECTV Community Specialist


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