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10 Messages
Saturday, September 14th, 2024 5:50 PM
Streaming remote
Previous channel on remote no longer functional.
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15 days ago
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DIRECTVhelp
Community Support
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21.2K Messages
23 days ago
Hi there. We're sorry to hear that you're having issues with your streaming remote. We want to help. Visit Order a new remote control | DIRECTV Support to request a new remote for your streaming service. Let us know if this works for you. - Lorie, DIRECTV Community Specialist
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cray4404
New Member
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10 Messages
23 days ago
I restarted my streaming box and it is now working but "My Teams" are not showing up! 😂
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DIRECTVhelp
Community Support
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21.2K Messages
23 days ago
Thank you for sharing that information, and we're sorry that your teams are not showing up after restarting your streaming box. Can you tell me if you see any option to filter your favorite teams again?
Carryl, DIRECTV Community Specialist
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cray4404
New Member
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10 Messages
23 days ago
I'm not certain what you are talking about. Usually if I press and hold the ok button, it pulls up "My Teams" listed first if they are playing followed by, in this example, football which typically includes all games currently on. But even there, my teams are not showing up. Right now I have all SEC teams as my teams.
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DIRECTVhelp
Community Support
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21.2K Messages
23 days ago
May I know what specific streaming device you're using? Joan, DIRECTV Community Specialist
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cray4404
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10 Messages
23 days ago
Gemini
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DIRECTVhelp
Community Support
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21.2K Messages
23 days ago
Thanks for that information. Please go to Menu > Discover on the remote, then use the arrow keys to navigate to Sports and hit Select. My Teams > Add/Edit My Teams and select the team you want to add or remove. You can also go to a team page to add or remove that team from your My Teams or to set a Season Recording for that team. Joan, DIRECTV Community Specialist
Joan, DIRECTV Community Specialist
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cray4404
New Member
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10 Messages
23 days ago
I already have all SEC teams selected, and that is the problem. The teams are not showing up. Occasionally, a team may show up but not always. For instance Ole Miss and the Atlanta Braves are showing up now but Auburn (which is a selected team) is no showing up as playing not in the other football games that are playing.
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DIRECTVhelp
Community Support
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21.2K Messages
23 days ago
Thanks for sharing the information. We're sending you a DM to further investigate. Joan, DIRECTV Community Specialist
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cray4404
New Member
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10 Messages
23 days ago
I logged in as you asked but saw no response.
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DIRECTVhelp
Community Support
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21.2K Messages
23 days ago
After you authenticated your account through DM, we escalated your issue to our next level of support. We will send you updates once they respond. Thank you for your patience. Joan, DIRECTV Community Specialist
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cray4404
New Member
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10 Messages
23 days ago
For the record, same thing on my Fire stick on DirecTV app.
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GTyz
New Member
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288 Messages
20 days ago
@cray4404 the My Teams section of Sports Mode only shows up when a game involving a team the user has favorited is playing. So, the section does not display if no such games are taking place.
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cray4404
New Member
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10 Messages
20 days ago
I know that, and mine is not showing those when my teams are playing.
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DIRECTVhelp
Community Support
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21.2K Messages
20 days ago
Can you share a screenshot of how your "My Team" is set up? Veilka, DIRECTV Community Specialist
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