New Member
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3 Messages
Streaming screen black
Using streaming on my android phone, no problem up till a week ago. Now the recorded movie or TV channel acts like it's opening but there is only a black screen, no sound. The countdown timer is working tho.
I removed and reinstalled app, several times, turned phone off/on, even called customer support, no good. If I can't make it work I'm done with Directv.
Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
Are you a Dtv Satellite or Dtv Stream subscriber?
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ChickyKB
New Member
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3 Messages
3 years ago
Stream subscriber. Have used app on my phone for several years and it just quit working
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Have you tried clearing the browsing data? Also does it work using incognito window?
(edited)
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ChickyKB
New Member
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3 Messages
3 years ago
How do I do these things?
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Depending on phone, iPhone or Android, you can clear the browsing history. Also, you can run an incognito (private) window.
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
My android Dtv Stream app is working fine. OP is using an app, not a web browser. OP said they "removed and reinstalled app"
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Correct. I had a brain freeze! Old age is catching up with me.
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