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R

New Member

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5 Messages

Wednesday, November 30th, 2022 5:17 AM

Streaming video freeze and audio fails with latest Apple IOS update (16.1.1.)

After updating to IOS 16.1.1 on my i-phone 11 and watching DirecTV Stream on my phone through an HDMI adapter, like I have for two years, the video freezes and tries to reload and audio stops completely.  I have solid WiFi and this exact connection works fine on my 12-Pro-Max

This does not happen on any of my other devices, so its NOT the AV HDMI adapter.  Clearly the DirecTV Stream app does not function with this new software release on that model of phone (Apple I-phone 11).   Please have your techs work this out and advise appropriate fixes.  Thanks!

DIRECTVhelp

Community Support

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16.9K Messages

2 months ago

Hello, @radar4ever. We want to work with you on a fix for the DIRECTV STREAM app with your iOS device.

 

We'd like to share some tips to get help with common iOS streaming issues like crashes, keyboard display, sound and video issues.

 

Customers are the most important part of DIRECTV and your satisfaction matters. We'll love to take your feedback for consideration.

 

Let us know how it goes, we'll be attentive to your answer.

 

Laura, DIRECTV Community Specialist

New Member

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5 Messages

2 months ago

New update:  Now ALL my Apple devices on IOS 16.1.1. fail to display DirecTV Stream on the HDMI adapter, yet when streaming Fox News Live on my Fox Nation app, the audio/video is just perfect.  Hmmm...

The DirecTV Stream app needs to be FIXED to function with IOS 16.1.1.   That is all...

New Member

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5 Messages

2 months ago

I have patiently submitted on-line and by text message repeatedly for two days and cannot connect with anyone at DirecTV.   You already have my number, so just reply by text when your app is fixed to operate with the new Apple IOS.  See how easy this is?     

New Member

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5 Messages

2 months ago

Sling TV is half the price and no HDMI output issues...   I'm preparing to swap next week.  Thanks for the very kind of customer response I expected, to make up my mind...


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