Scholar
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210 Messages
Strobe like effect when accessing menus and changing channels
There's a serious strobe like effect when accessing the settings menu and also when changing channels. The effect is so significant that it's difficult to see the needed information on the menus.
detuch254
ACE - New Member
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5.2K Messages
1 year ago
Are you using the DIRECTV STREAM device (C71KW or Gemini Air)? Otherwise, what streaming device are you using?
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litzdog911
ACE - Sage
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46.4K Messages
1 year ago
And how is that streaming device connected to your TV?
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
Hello, we want to help you with your menus inconvenience. Please follow the steps in the following link https://www.directv.com/support/article/000093679. Also, we'll contact you through private note to assist you further. Gloria, DIRECTV Community Specialist.
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c_brookhart
Scholar
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210 Messages
1 year ago
I have a C71KW-400. It's connected into my stereo receiver for surround sound via HDMI. Network cable from the box to the router. I only just noticed this. The programming picture is fine, it's just that it gets messed up when I access the settings menu
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
Thank you for the information. We have sent you a private message to offer further assistance. Please check your messages. Gloria, DIRECTV Community Specialist.
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