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janesca54's profile

Teacher

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29 Messages

Monday, December 4th, 2023 12:50 AM

Thanksgiving weekend free previews

Just a gripe, it was nice they offered free movie channels for the long weekend, we recorded to the DVR cloud several movies. We went to watch one tonight and it says oh you can’t watch that unless you subscribe to that channel! Why bother then? When we had satellite and had free preview weekends we recoded several movies and were always able to watch them later. Good thing we otherwise really like the streaming service otherwise.

Community Support

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19.3K Messages

3 months ago

Hey @janesca54. We're sorry you weren't able to watch the movies. Recorded content may remain visible in your playlist but not playable since the Thanksgiving free preview period has ended. Stay tuned for more of DIRECTV's upcoming free previews. Jayson, DIRECTV Community Specialist

Teacher

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29 Messages

3 months ago

Thanks for the response,  it was NOT like that when we had satellite, I could record a free preview weekend movie and watch it even a month later with no issue. Seems quite ridiculous that the same doesn't apply to streaming.  I won't 'stay tuned for more upcoming free previews' no point.  Sadly disappointed.

Community Support

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19.3K Messages

3 months ago

Hello, @janesca54. We apologize for what happened. Thanksgiving free previews that have ended are Movies Extra Pack, Showtime, and Starz, which have not been playable on your DVR cloud since the free previews ended. If you're subscribed to these channels, this applies to both DIRECTV Satellite and Streaming applications. Jayson, DIRECTV Community Specialist

ACE - New Member

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3K Messages

3 months ago

Because with Dtv Satellite---shows are recorded to a dvr with hard drive. Dtv Stream is in the cloud.

Teacher

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29 Messages

3 months ago

so?  Why should that make a difference? Recorded is recorded

Community Support

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19.3K Messages

3 months ago

STREAM or Satellite-recorded movies aren't playable after the free preview has ended. You may have been subscribed to these channels before, allowing you to enjoy recorded content even after the free preview event. Jayson, DIRECTV Community Specialist

Teacher

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29 Messages

3 months ago

Well, Jayson, specialist, You’re absolutely wrong. While we had satellite anytime we had free movie weekends we recorded several different movies and could watch them months later with no issue whatsoever. Don’t try to tell me I couldn’t because I absolutely did. And I did not subscribe to any of those movie channels at the time, it was a free preview weekend every time I recorded them. Obviously DIRECTV has changed it and you just don’t want to admit it but that’s fine as long as I know I won’t waste my time. 

(edited)

ACE - New Member

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3K Messages

3 months ago

I told you the reason earlier. If you don't like it--find another service if that is important to you.

Teacher

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29 Messages

3 months ago

Whatever and so not the point. If you read the response from the so called dtv specialist, he said I couldn’t have watched the recorded movies when I had satellite once the preview weekend was over. However we did. Guess neither of you know what you are talking about. Gotta love ‘specialists’.

Community Support

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19.3K Messages

3 months ago

We appreciate your feedback regarding free previews. However, the option you are looking for is currently unavailable. We will take your comments into consideration for future updates on our services. DIRECTV appreciates your understanding. Erika, DIRECTV Community Specialist


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