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New Member

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11 Messages

Friday, October 14th, 2022 4:08 PM

The voice and picture is jerky.

For several weeks our TV has been poor connection. The voice is breaking up and pic is erratic. I’ve checked all my TVs and they have the same issue. Can you help us clear this issue. It happens just occasionally, so it is frustrating. Please help with this issue.

Gerald Russell

Accepted Solution

Tiger593

ACE - New Member

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742 Messages

4 months ago

Since you are using the Directv Streaming Box or the Osprey Box I would try doing a Red Button Reset on all your boxes.  There is a little red button on the side of the box hold that button in until the box restarts. Do this on all your little boxes.  That should hopefully fix your issue. 

Tiger593

ACE - New Member

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742 Messages

4 months ago

Do you have Directv Streaming Service or Directv Satellite service?

If you are a streaming customer what are you using to Stream your Directv service (such as Directv Streaming Box, Roku, Fire Stick, etc...)? 

New Member

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11 Messages

4 months ago

We are streaming. No Satellite service. Have a Small box for each TV.

litzdog911

ACE - Sage

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44K Messages

4 months ago

Is this happening on all channels?

What sort of internet service do you have?

Download speed?

New Member

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11 Messages

4 months ago

It is 189 Bps this morning   

New Member

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11 Messages

4 months ago

It’s on all channels.  It happens quickly some times so when I change channels it appears OK. It happens often. 

New Member

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11 Messages

4 months ago

I have ATT fiber for internet Svc. 

New Member

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11 Messages

4 months ago

189 Bps download speed. Sure could use some suggestions. 

New Member

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11 Messages

4 months ago

Still having problems. Check my modem and the boosters and its doing the same thing. 

Tiger593

ACE - New Member

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742 Messages

4 months ago

What little box are you using to stream?  Are you using a Directv Streaming Box?

bcbsncjlj

ACE - Expert

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3.8K Messages

4 months ago

Boosters for what? Are you not going directly into your router? What device are you using? Saying a little box on the TV is useless.

New Member

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11 Messages

4 months ago

When I set up the account ATT gave us a device for each TV. Model is C71KW-400. No other descripti9n other than a serial number. I ordered the ATT WiFi boosters for the internet to allow the whole house to have WiFi. 

New Member

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11 Messages

4 months ago

I am not tied into the router. 

New Member

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11 Messages

4 months ago

So far so good

New Member

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11 Messages

4 months ago

24 hours and no more issues . Thank you for suggesting the reset on all the boxes. It’s working great. Wish I had contacted you a month ago. 


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