New Member
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12 Messages
Unable to buy sports pack
I am unable to buy sports pack. There are two "advertisements" to purchase on the guide on channel 212 and 703. When clicking on them it tells me I cannot order to go to the website and account settings. When going there sports pack is not a choice. I called support who first said stream customers cannot order it, to being transferred multiple times and finally agreeing with multiple agents that I should be able to order but they don't know why I can't. They said they would escalate this and I would be called back. Been waiting hours.
lou_do
ACE - New Member
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637 Messages
2 years ago
I am seeing it here. Go to your On Line account, then/Manage Packages/Add-Ons/Sports, and you should see it. Make sure you select "Sports".
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ranger99
New Member
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12 Messages
2 years ago
Not a choice. Customer service was able to duplicate my problem, but they have no idea why or how to fix it. Hoping they call me back, but historically they never do.
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Ludwick577
ACE - New Member
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3.5K Messages
2 years ago
What package do you sub to?
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ranger99
New Member
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12 Messages
2 years ago
Ultimate. I think I have spoken to almost every support person. They are stumped. Nobody there can add it for me as well. It's been "escalated" which is just a internal ticket to a black hole. Unsure what to do next other than keep complaining and keep trying as I don't see support coming back to me anytime soon. If this offering was available elsewhere I would be entertaining changing providers but it isn't.
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