Unable to log in to Max app (TV, Computer, Phone)

We're sorry you've been unable to watch Max content, @Sarsh. Let us help you get access to the app without issues. We'll meet you in a private message to help you. Christian, DIRECTV Community Specialist

To rule out your Internet connection try to sign into MAX on a phone while connected through cellular data. This will not use your home ISP.

Otherwise, if you still can't login go MAX, I'd ensure that your TV package still includes MAX.

Moreover, you can (worst case scenario) make a new DIRECTV STREAM account and start from scratch if neither MAX nor DIRECTV STREAM can resolve the issue from their ends. This could theoretically be a temporary authorization issue for. MAX so I'd wait it out a bit longer before going further.

@Sarsh What provider did you select? You need to select "DirecTV Stream" not "DirecTV". It's under the other provider list.

I have disconnected from WiFi and tried connecting through cellular date, that didn’t work. 

also, I do chose DIRECTV Steam and it still doesn’t work. 

So what streaming devices are you using? I have verified that the MAX app works with Chromebooks, Windows PC's, an Android phone and tablet, and Amazon Fire Sticks. I am not currently able to verify Roku at this time. Furthermore, I have installed or used a browser on the devices and watched content.

Hi Sarsh. Just to let you know, we are still working to resolve your issue. Thank you for being so patient. - JhonR DIRECTV Community Specialist

It's frustrating that it's taking longer than a month to resolve, and I'm disappointed that the issue persists while I'm still paying for this service.

I have the same problem, except my provider is DirecTV, not DirecTV Stream. I had been using the Max app on my smart TV and phone successfully for months until recently when it started to become glitchy, and I would find myself logged out when I tried to use it. (I have had HBO and Cinemax in my DirecTV package for years.) Often it would take multiple attempts, but eventually I could log in on my TV (sometimes I would have to choose AT&T as the provider). Now I can't. I have tried my TV, my phone, and the Max site on my laptop. None of them will allow me to select either DirecTV or AT&T as my provider. When I input my DirecTV/AT&T login details, Max just flashes and returns me to the login screen. It is an endless cycle, and the device doesn't make a difference. I have tried logging out of all devices, removing and reinstalling the app on both my smart TV and phone, signing out, changing my password, etc., but nothing has worked. Last night, I tried it again on my phone, and for the first time, the app gave me a message that it "Can't Verify Subscription. It looks like you don't have access to Max through this provider." Then it said I need to contact DirecTV about it. So here I am. Please fix this ASAP!

@re_der  More than likely, the issue is with Max itself it just became its own company and migrated away from Directv/AT&T-owned services and during this migration, there have been a lot of issues with people not being able to access their accounts.  Try contacting Directv customer service they might be able to help get you back into your account if not then I would contact Max for help getting access to your account. I hope this helps.

@Tiger593 Thanks for that. I've seen in different places that DirecTV has responded saying they will DM the customer and work through the issue directly with them. In my experience, reaching out to them directly will put me in an endless loop for hours with no answers.

@re_der I reached out to both DIRECTV and Max; it ended up being a DIRECTV issue. With that being said, it took two months and weekly follow ups on my part for DIRECTV to fix this issue. Good luck. 

Thanks for sharing your experience, Sarsh.  We want to talk to you and everyone else having technical difficulties with Max. Please PM us. Thanks in advance. Joan, DIRECTV Community Specialist

I appreciate your offer, Joan, but from what I can see, this forum doesn't offer a DM or PM option. How about you PM me?

Joan, per our Reddit PM, you said that DirecTV notified users of changes to the Max app compatibility on November 2, 2023. I did not receive that notification. For the benefit of the community, can you post a link to it here?

I had the same issue and was getting error messages when trying to login. I have an iPhone so I was using Safari. I disconnected from my wi-fi just to be sure (No idea if this helped anything). Download the actual Google app, login to your MAX account on the web and then click the connect my provider link (DirecTV Stream). Usually at this point an error message would pop up for me but for some reason it doesn’t through Google app and I was able to login & reconnect MAX, finally!