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3 Messages

Saturday, September 23rd, 2023 7:35 PM

Unable to play recorded programs when recording extends beyond scheduled end-time

I record all of the sports I watch… There is a major flaw with DirectTV’s DVR playback and Auto-Extend functionality…

if the program being recorded extends beyond the regularly scheduled broadcast, you cannot play the recording until after the program concludes.

so for example today I recorded the Florida State vs Clemson football game. At 3:15 I try to start the recording, however because the games broadcast time was scheduled to end at 3pm and at 3:15 the game was still in progress, my only options in my DVR are to cancel the recording. I am unable to watch the recording if it’s in “extended recording time” until after the live sporting event does finally conclude. This is a HUGE flaw and it needs to be addressed ASAP.

Community Support

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20.3K Messages

9 months ago

Hello @chbroyles
Thank you for taking the time to share your feedback with us. We have a tip for you: As you know, sports events can be longer than expected for several reasons, such as the development of the matches. The best way to extend the recording session is by selecting the next program to record so your TV show will be recorded fully. Remember, DIRECTV is just a message away if you have any other questions. Andrea, DIRECTV Community Specialist

ACE - Expert

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1.1K Messages

9 months ago

@DIRECTVhelp Andrea - The poster is aware sporting events can run long, as does DirecTV.  That’s why DirecTV went to some amount of effort to add auto-extend to recording of most sports events.  Auto-extend is supposed to save users from having to manually record the following program.  It would be useful for you to be aware of this.  The poster is pointing out a problem with the implementation of the auto-extend. Your appropriate response would be to report this problem back to the developers, not to offer an unasked to workaround. 

3 Messages

9 months ago

@Jrandomuser thank you for your response - and you were spot on with your response.  @DIRECTVhelp Andrea - I am fully aware that I can record the next program to help ensure I record all of the preceding sporting event.  However, this suggestion DOES NOT ADDRESS THE ISSUE AT HAND and the problem I reported is still a problem, even if I do record the subsequent program following the sporting event.

The primary issue is that the DVR auto-extended recording becomes inaccessible if the event goes beyond its scheduled time slot.  DIRECTTV's auto-extend functionality is automatic and to my knowledge cannot be turned off.  IF I COULD TURN OFF AUTO-EXTEND, and then use the strategy of "record the next program" to ensure I record the entire game...OK that might work, albeit a pain in the (Edited per community guidelines).  But because I cannot turn-off auto extend this too is not an option.

Your software and development team just needs to address the issue.  A DVR Recording should be accessible regardless of whether it is still recording or not.  Please make it happen... You are a market leader in this space, and its rather inexcusable that this continues to be an issue (I've been experiencing this problem for more than 2 years with your service, but this is the first time I've made a point to tell someone.

(edited)

Community Support

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20.3K Messages

9 months ago

@chbroyles, thank you for sharing that information. Keep in mind not all games qualify for Auto-Extend, if it's available, shows on the screen when setting the recording. Currently, it is not possible to turn it off. We appreciate you bringing this to our attention, and we'll make sure to share this with our specialized team to see if we can make this option available in the future. DIRECTV appreciates your understanding. Luna, DIRECTV Community Specialist.

3 Messages

9 months ago

@DIRECTVhelp Just to clarify - the feature you should be requesting is "the ability to play recorded content while auto-extend is active and enabled"

I am not suggesting you remove the auto-extend feature, nor do I care that some sporting events may not qualify for Auto-Extend (I'll record the next program if that's the case).  

The focus here should be that you have customers unable to watch their recorded content because the event is still live but has gone past the scheduled broadcast time.  Users should be able to watch recorded content regardless of whether the program is still actively recording or has concluded.  

Its clearly a glitch that developers just need to smooth out.  If your team can't figure it out... You tell me what that says about DIRECTV...

Community Support

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20.3K Messages

9 months ago

We appreciate your feedback. We have forwarded your suggestion to the appropriate team, so they can review and determine the next steps. Also, message us through our social media account for other concerns.

 

 

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Ara, DIRECTV Community Specialist

8 months ago

Additionally, why can't DirecTV Streaming determine a workaround to extend the recording of events that had a delayed start due to the extension of the prior show?  I have used the "work-around" of recording the event after my desired program, but I don't always remember and it seems odd this should be my responsibility.  With today's technology, coupled with the upcoming DirecTV Stream cost increase, this seems like a reasonable request.

4 Messages

7 months ago

Even better, allow us to manually extend recording by an hour, or two hours, or a half hour.  This is an option on DirecTV Satellite, so the technology is already in place. The auto-extend feature is cumbersome and vague. Use the technology you already have!

Tutor

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27 Messages

6 months ago

The implementation of "extend recording" is weak, and today it's not working at all. The Denver Broncos vs Houston Posers game today was decided with 11 seconds to go in the game, but DTV Streaming cut if off with about two minutes left in the game. 

This is not what I pay for. 

4 Messages

6 months ago

Interesting, I recorded the game also and it went to the end of the game and started the overtime game which came after.  Weird

Tutor

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27 Messages

6 months ago

What streaming device do you use? I get the same result in Apple TV, Firestick, and the website. 

(edited)

1 Message

5 months ago

As some posters suggested, for scheduling recording of live events, just add the "extend the recording by ..." half an hour, an hour, etc.—a function EVERY OTHER DVR OFFERS. 

And not just for sports but for awards shows too, like the Golden Globes and the Oscars. 

For developers there, accomplishing this should be a piece of cake and yet they still haven't done it after all this time. 


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