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L

New Member

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1 Message

Sun, Oct 17, 2021 3:24 AM

Vizio TV and Directv stream & HDR10 black screen

At least every 2 minutes (likely during a critical moment of any show) a black screen shows and some images it says it’s lost signal but when the program shows back up there is an HDR 10 box in the upper right corner.  It is very annoying.  Makes me want to go back to cable some days.  

Ludwick577

New Member

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483 Messages

1 m ago

Are you using the stream box or app?

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hi @Lauralaugh. We're here to help.

By clicking here you will be able to find how to resolve general problems with the DIRECTV STREAM mobile app.

In case you're using a device, you can click here to get help with picture issues on your DIRECTV STREAM device.

Please let us know how it goes.

Laura, DIRECTV Community Specialist




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