Watch Now (on demand) does nothing

I’m having the exact same problem. I’m using a Firestick. Reinstalling app doesn’t help.  DirectTv needs to fix this or start applying credit to the bill. This is ridiculous.

We're here to help @qsa117! Let's get your On Demand working properly.

We'd be delighted to take a closer look into this concern. Please provide us more details, in a new thread of your own.

DeShawnae, DIRECTV Community Specialist

Thanks for the details @Ajwilliams1.


Have you tried the troubleshooting steps the previous specialist provided for you? 


Also, remember to clear your cache and cookies and reinstall your app. If that doesn't helps, check out our app troubleshooting steps here


Let us know how it goes and if you have any more questions, we'll be happy to help. 


Corineka, DIRECTV Community Specialist

Why should Dtv apply a credit for a bill for something that is not their fault. It's obviously your setup b/c I checked my firestick, dtv stream box and even my android tv sideloaded app plays on demand just fine.

@Ludwick577 If you look around this forum, you will see many threads complaining of same issue. So it’s not a me issue. It’s an issue with their app. This is just one of many issues I have with it. Just because you are not having this issue, congratulations by the way, doesn’t mean the rest of us should just have to deal with it.

On-demand is one of their selling points; so if it’s completely unusable, a credit should be offered because we are not getting what we paid for. It’s as simple as that.

@DIRECTVhelp i haven’t been given any guidance from anyone so not sure what previous specialist you’re referring to?  I’m on an Apple TV using the app. I’ve deleted the app and then re-added it and still having the same issue.  Any other thoughts?

Hi @qsa117,

We're happy to help you with the stream issues you're facing.

Let's follow some troubleshooting steps to Fix Amazon Fire streaming issues,
and let us know how it goes.

Maria, DIRECTV Community Specialist

What like 2 or 3 people? LOL

Thank you for the reply, @Ajwilliams1.

Let's try this steps to be able to watch the On Demand in your Apple TV:

- Check for app updates in your app store. If an update is available, install it and restart your device.

-  Check for device software updates and install.

- Close and restart the DIRECTV STREAM app.

- Reboot your Apple TV.

- Uninstall and reinstall the DIRECTV STREAM app.

We hope this helps!

Daniela, DIRECTV Community Specialist