Contributor
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2 Messages
Watching Bally’s on Directv Stream
I am unable to watch the bally sports channels live through the Stream app on AppleTV. All the bally channels in my region correctly show up on the guide, but when i select any of them, it brings me to a new page asking me if i would like to restart the program from the beginning (if i select yes or no i still can’t watch) or recording options for the event.
No error codes and I have restarted the app, deleted the app and redownloaded.
Ludwick577
ACE - New Member
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3.6K Messages
3 years ago
Which package do you subscribe to? Which device are you using?
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hello @tsshawver, thanks for reaching out.
Just to confirm, have you tried streaming Bally Sports from a different device?
We appreciate @Ludwick577 for joining to find a resolution of this situation. Please confirm the package you have along with the zip code to review the availability you have to get these channels.
We'll be waiting for your answer to continue the assistance.
John, DIRECTV Community Specialist
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tsshawver
Contributor
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2 Messages
3 years ago
Go Big package (original customer).
zip code = 27562
Had ballys for long time and just recently moved… wondering if that is related.
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hello @tsshawver, thank you for your answer. We would like to know if you updated your DIRECTV STREAM home network, if you didn't do please follow the steps in the next link: https://direc.tv/3CVAm9k to update the information.
Please let us knows how it goes.
Manuel, DIRECTV Community Specialist
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