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New Member

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12 Messages

Friday, November 11th, 2022 1:45 PM

Watching with browser right side scrollbar stays visible

Since the last update Wednesday (11/10/22) night, when watching live TV with a browser, the right scrollbar on the browser does not disappear when watching in full screen mode.   This is a new behavior and didn't occur before the update.   Have tried multiple computers and browsers and getting the same result.   Fixing this should be simple on the Directv end.  Lets go guys and gals!

ACE - Expert

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5.6K Messages

2 years ago

Working fine for me. Are you sure the cursor/mouse is off the screen?

New Member

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12 Messages

2 years ago

Thanks, It doesn't matter where the mouse is, on or off the screen the scrollbar stays on.  In fact, before the DTv update, the mouse cursor would disappear after a few seconds if it wasn't moved.  Now it stays on.  I'm wondering if you're on the same version.  After the update, the settings screen changed to a list of various things you could change; Preferences, Account, About, Help Center (how I got here.).  The About selection shows: Version: 4.0.343.401.

New Member

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12 Messages

2 years ago

One more comment, the scrollbar stays on when viewing in full screen mode, either by clicking on the "expand box" on the lower right of the picture or by maxing the browser with F11 or both, for that matter...  I usually do this by stating in the "Guide" screen.

ACE - Expert

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5.6K Messages

2 years ago

The version is the same for all, since it's web based via URL. Are you using a VPN or any extension, etc.? Does it react the same if you use a private/incognito window?

New Member

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12 Messages

2 years ago

No VPN and no added extensions.  I get the same result using an incognito window via Chrome.  As mentioned, I've tried multiple computers and browsers.  Windows 10 on the computers in various stages of updates and Firefox, Edge and Chrome as browsers.  Same result in all cases.  Mostly I use Chrome and before the DTv update appeared all the computers worked fine.  After the update they all have the same scrollbar problem. 

ACE - Expert

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5.6K Messages

2 years ago

What update? How do you know an update was applied on the URL?

New Member

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12 Messages

2 years ago

The interface changed for the Settings, , button.  Now I get a pull down window when I hit the button and different selection of options. 

For example to sign out I now have to go to Account and hit sign out at the bottom of the menu.  Used to be right there under settings.  Also, the initial screen after logging in changed and I had to reset my preferences.  And, the scrollbar issue appeared!

ACE - Expert

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5.6K Messages

2 years ago

Looks the same to me as always? What version are you showing? I am on Version 4.0.343.401

New Member

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12 Messages

2 years ago

Same version now have no idea what it was before, but my interface was different. 

I appreciate your help.  But, I'm hoping someone might post with the same issue or maybe someone from DirecTv might chime in.  If all else fails and the issue doesn't fix itself, I'll get with DTv support directly.  Was hoping to avoid that via this forum....

ACE - Expert

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5.6K Messages

2 years ago

Good luck!

New Member

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37 Messages

2 years ago

I'm having the same issue and agreed it should be a simple fix. It's definitely affecting more than one person.

I've tried all the different solutions suggested by bcbsncjlj and it's still the same.

I'll agree that it's opening in a different location on the Internet because it will not open with the link I had in my favorites bar. 

When loading it also shows WEB RN then it opens to a page that has /player at the end. It did not used to do that.

(edited)

New Member

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12 Messages

2 years ago

Thanks, Glad I'm no alone, but sorry you're having problems too.

When I first login now, it very briefly goes to a screen that shows the always helpful "Well That Was Unexpected" message and the loads the Guide page I default to.  That's new for me, but I didn't want to muddy the water too much.  The scrollbar is a bigger problem and is very annoying.  Plus, I'd guess if you leave the picture on full screen long enough, you might end up with the scrollbar permanently burned into your screen.  Hope someone from DTv sees this and follows up!

ACE - Expert

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5.6K Messages

2 years ago

Same link as it always has been here

New Member

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37 Messages

2 years ago

That's a different link than what I had saved in my favorites bar in MS Edge. It was broken and had a little cartoon character and something about error. I wished I had saved the link but thought if I changed the bookmark it would fix the problem.

It's definitely opening to a different link because I started briefly seeing WEB RN as it was loading after logging in.

I'm so glad everything works as it did before for you but this is not a problem we're making up. It's not the same!

(edited)

ACE - Expert

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5.6K Messages

2 years ago

Are you saying that link does not work? If not, something has changed in your environment. That link is working on 2 desktops, 3 laptops, and both of my Chromebooks.


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