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Contributor

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3 Messages

Tuesday, November 30th, 2021 11:42 PM

We moved out of state and are still getting old local channels

We moved to Texas recently and are still getting Oregon local channels.  How do we get the system to understand our new location?  We get local commercials but incorrect network regional programming.

ACE - New Member

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3.5K Messages

3 years ago

Did you change the address, billing zip code on your credit card with Directv stream?

Contributor

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3 Messages

3 years ago

Yes we did.  I'm just not sure what the timeframe for an update would be.  So far it's been 2 days.

ACE - New Member

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3.5K Messages

3 years ago

Which device are you using?

(edited)

ACE - New Member

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639 Messages

3 years ago

If you are using a DirecTV Stream box, go to "Settings/Preferences/Location Settings" Hit "Set New Home Location" and make sure "Home Location" is connected.

ACE - New Member

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3.5K Messages

3 years ago

U can also look in the Dtv Stream box settings-system-general-sytem summary to see the zip codes listed for ip location zip code and billing zip code.

(edited)

Contributor

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3 Messages

3 years ago

We're using an Amazon 4k fire Stick.


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