1 Message
We're having an issue loading all your profiles
I receive this message on my firestick.
"We're having an issue loading all your profiles
Try again, or proceed with your primary profile"
It has a button for try again which does nothing then use primary just goes to a blank screen
At the bottom it says 50001-002
I dont even have multiple profiles.
bcbsncjlj
ACE - Expert
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6.2K Messages
3 months ago
Have you restarted your device?
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PRcalifornia
Observer
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2 Messages
2 months ago
I have same issue...... Restarted Fire stick, reinstalled the app, cleared data, cleared cache, deleted apps to free up space etc. I can sign in, but get a screen with two choices... sign out or Free trial.
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Ludwick577
ACE - New Member
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3.4K Messages
2 months ago
Have you used the same email with an ATT or DirecTV satellite account?
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PRcalifornia
Observer
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2 Messages
2 months ago
yes
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
You need to use different credentials (email) for the service. Login to your DirecTV Stream account and change your email. This is a known issue with the service. Many posts in the forum on the issue.
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Ludwick577
ACE - New Member
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3.4K Messages
2 months ago
Anytime I see people say they get that 50001-002 code that usually means their system is "confused" b/c you are using an email used with a previous satellite or ATT account. Just use a new email with Directv stream. That should solve the issue.
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