Hi @SativaGummi, we're sorry you're having trouble deleting your recordings. Are you getting an error code/message? Shirley, DIRECTV Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
No error message. It acts like it has deleted these two recordings, but they remain there. It's only these two particular recordings, Bronco football games I've already watched.
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
I did reset the Gemini, but that did not immediately solve the problem. It seems, however, that the problem was caused by the fact that these games were double-recorded, both as part of "all NFL Games" and " all Bronco games." Once I deleted them from "all NFL games," I was able to delete them from "all Bronco games." Problem solved! Thank you for your help.
We appreciate your effort in doing troubleshooting steps, and you're welcome. Lynie, DIRECTV Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
DIRECTVhelp
Community Support
•
255K Messages
4 months ago
Hi @SativaGummi, we're sorry you're having trouble deleting your recordings. Are you getting an error code/message? Shirley, DIRECTV Community Specialist
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SativaGummi
New Member
•
49 Messages
4 months ago
No error message. It acts like it has deleted these two recordings, but they remain there. It's only these two particular recordings, Bronco football games I've already watched.
0
0
DIRECTVhelp
Community Support
•
255K Messages
4 months ago
Restarting your receiver usually fixes issues like this. You can try the steps here: Troubleshoot Your DIRECTV Receiver or Box | DIRECTV Support Let us know if that helped. Shirley, DIRECTV Community Specialist
0
0
SativaGummi
New Member
•
49 Messages
4 months ago
I did reset the Gemini, but that did not immediately solve the problem. It seems, however, that the problem was caused by the fact that these games were double-recorded, both as part of "all NFL Games" and " all Bronco games." Once I deleted them from "all NFL games," I was able to delete them from "all Bronco games." Problem solved! Thank you for your help.
0
0
DIRECTVhelp
Community Support
•
255K Messages
4 months ago
We appreciate your effort in doing troubleshooting steps, and you're welcome.
Lynie, DIRECTV Community Specialist
0
0