4 Messages
When I DVR A Network Show - It is picking up the Wrong Local Channel ?
I was living in the suburbs of Atlanta Georgia and was planning a move to Southeast Florida - so I ordered DirectTV Stream. They sent me the 2 Gemini Air Streaming devices to my Georgia Address and I took the 2 Air's with me to Florida on the move. I had a profesional installation done a few days after I moved in for my ATT Internet and the installer set my 2 DirectTV Stream's up for me on my 2 TVS. Everything was set up perfectlly (so I thought). I am picking up all of the local channels in my area when I watch live TV. Then one day I set up the DVR to record a network show on FOX in the evening. A few days later I went to watch the program and I was shocked to see that I was watching a local Atlanta preemption of the network show for breaking news in Atlanta. Why did the DVR pick up that channel instead of my local Fox station ? Then I noticed I tape a series of ABC and when I was watching the show a few days later - the local promos inserted during the commercials were also local Atlanta promos. As I said when I watch a show live it is always local promos - it is only what is being recorded by the DVR that is picking up the wrong local broadcast. I checked and my account has my Florida address not the original address that they sent the equipment to when I ordered DirectTV Stream. I can not figure out how to fix the issue ? Any ideas ?
DIRECTVhelp
Community Support
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254.4K Messages
1 month ago
Hi @skwilner. We apologize if you're receiving the incorrect local broadcast during recording. Local channels are usually based on the billing address and Designated Market Area. Since you're getting the correct locals live but not when recording, we need to investigate this issue further. We are sending you a DM for more help. Ariane, DIRECTV Community Specialist
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