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New Member

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2 Messages

Sunday, February 26th, 2023

Closed

Whoops

Getting Message "There's a problem with this channel. Whoops, looks like the video feed for this channel isn't working.  Please choose something else to watch wile they try to get it going again."

This only occurs on the local NBC (KLAF-LP)affiliate and it has happened at least 8 times in the last 2 hours. 

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Expert

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6.5K Messages

3 years ago

What device are you using to stream? Have you tested on any other device like a phone, tablet, PC to see if it is working?

Community Support

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255.6K Messages

3 years ago

Hello, there. We know that having access to your favorite shows is important. That's why DIRECTV wants to provide you with the strong and reliable connection you deserve. To get further details, have you tried watching it on our website or the DIRECTV App? Are you doing a specific process for the image to show up, or it just comes back by itself? Also, to have more clarification regarding your situation, may I have your ZIP code? Mayra, DIRECTV Community Specialist

New Member

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2 Messages

3 years ago

We are watching it on our tv with the Stream box. My zip is 70503

New Member

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4 Messages

3 years ago

I have the same issue. 

ACE - New Member

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1.6K Messages

3 years ago

Try doing a red button reset along with rebooting your modem and router.  Hopefully, that will help.


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