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7 Messages

Thursday, November 28th, 2024 7:04 PM

Why Do 3 Recorded Shows Fail Playback

Main issue: AT&T Internet Air 5 GHz HUB + 2 DirecTV Gemini Dongles ... ALL 3 Re-Freshed within 1 day of Recording ...

2 Fox ntwk (chan 6)  shows Tuesday of this week ((Edited per community guidelines) in a Small Town & Accused) recorded but TIME-OUT looking for the Playback data.

Today (Thurs) MotorTrend Chan 281 is View-able BUT the Playback Times-out looking for data. Deleted Recording and hit Record again B4 show finished and 2nd Record Playback FAILED TOO.

AND, Some Channels lately (no list compiled) are randomly taking 6-7 seconds to Load-View vs 1-2 typical PLUS at 1 AM this morning some Channels Would NOT LOAD but did at 7 am...

THAT, I know is AT&T Wi-Fi signal to TV too slow (TV is 12 ft from HUB) - Vs - DirecTV Send Signal to AT&T HUB is Slow....

Less important: Record Series - NEW ONLY -- occasionally Series Schedules ADD odd-hours Re-Runs (ie) Main weekly at 8 PM THEN Future Show Schedule shows 1am, 2 am, 3am. Have Deleted and Re-Scheduled NEW-ONLY and Odd-hours Re-runs Return.

Accepted Solution

7 Messages

8 days ago

PROBLEMS SOLVED - Too bad I can't Edit the Title to show this.

In addition to the problems above I also couldn't use any Apps, downloaded or otherwise, as Clk'ing any produced No Loading or Black Screens...

From my AskWoody Forum post .... Here's all LG Tech Sppt had me do... Turns out BOTH TV System clocks were wrong (LG by 2 hours and Samsung on Eastern Time vs original Central was 1 Off: Un-chk Auto Time Set box and manually Re-set System Time (after she hung-up I had the thought "With Auto-Time-Set Off will I have to manually Re-set Time again for DST - assume Yes - unless I risk Auto-Time-Set again that may have played a part in the Wrong Time issue). The more complex part of the fix was to Un-plug the Power chords on the Internet HUB and Both TVs for 1 minute. Odd that an Off -"back On" button cycling via the bottom of the LG (or recent HUB-Dongles Re-fresh) didn't help BUT the - un-plug power chords did (although system clocks error may have been the Bigger Deal).
After those two fix categories were performed the 4 recorded "won't play" programs played, Apps started working, and No channel loading issues have appeared. Equally scary, the DirecTV Sppt person said she was familiar with my Recording - Slow Load issues and to get another ISP.

Community Support

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254.5K Messages

10 days ago

Hi, @COStark26. We're sorry your recorded shows failed to playback. We'd like to help. Are you seeing any error codes/messages? Joan, DIRECTV Community Specialist

7 Messages

9 days ago

Thanks for the Reply.

After watching a Recording screen with Blue Loading Line Time-Out I Only get a - Yellow Circle w/ ! and We had a problem playing this content. Try Again.

This morning's 2 am Recording of a CSPAN program Shows ONLY the Title but fails to Playback with Same TRY AGAIN screen.

I have noted that on a TV Channel That Fails to Load I can use the Guide to go to an adjacent Channel that plays, and using the Channel Toggle button make 1-Clk Back to the failed channel -- and It Plays. Any idea Why??

The 4K Chan 104 has a few times taken up to 22 seconds to Load while other chan's load in Normal 1-2 seconds. Some regular chan's can take 6-10 seconds to load Vs 1-2 and THIS is a RECENT issue.

The random Many Recordings Work, Some Fail, Most Channels load to view, Some fail is painful to diagnose.

TVs are 7-12-23 Samsung 65in OLED & 6-2-24 LG 55in OLED - BOTH Software Current.

(edited)

Community Support

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254.5K Messages

9 days ago

Thanks for the information, @COStark26. We'd like to take a closer look at this and investigate. We're sending you a DM now. Mohammad, DIRECTV Community Specialist

7 Messages

9 days ago

https://spr.ly/6000tlmbj

I just logged-in to my DTV Account Overview page. THAT SAME LOGIN fails 3 times with this Link I've been given. PLUS a 2nd Link on the EDGE browser FAILS - Firefox failed first. Logged-in to DTV NOW but FAILS everytime with these 2 links.

7 Messages

9 days ago

855-521-1819 DTV Streaming Sppot BLAMES this on AT&T Internet Air. Have had similar reports of same Issues including Works Fine for X months and Then starts acting up.

Will pursue Plan B Internet Provider, I presume.

Community Support

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254.5K Messages

6 days ago

Thanks for all the effort you've put into finding a solution for this matter. We want to investigate this issue further. Please check the DM we sent to access your account. Charles, DIRECTV Community Specialist


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