New Member
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2 Messages
Why is Cloud DVR deleting shows without being told to?
We've had the service about a month and several shows have mysteriously disappeared without anyone deleting them. It's happened at least 4 times in just a month. Our Cloud DVR is unlimited, so it isn't hitting the max of 30 episodes (usually it deletes every episode of a series not just older ones). And they're supposed to stay on for nine months, which we've had the service for only a month. Anyone else see this or have a solution? Called ATT, they were supposed to check and get back to me, and didn't. Thanks.
detuch254
ACE - New Member
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5.2K Messages
3 years ago
Does this happen with all shows or only some? Perhaps the series recording settings has a limit for the amount of episodes at one point. You may want to look at those settings and check back here.
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dennis_sinclair
New Member
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2 Messages
3 years ago
It's happened on several series, including one that right now has over 20 episodes and haven't been deleted. And it doesn't just delete a few shows that might be over a limit, it erases everything for that series.
Hopefully Directv looks at this forum, because if it keeps doing this, we will cancel them.
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