1 Message
Will DirecTV correct the network congestion issue soon?
I see many customers in the forums complaining about this network congestion issue, it is 100% an app issue as other streaming services are working without issue. After checking for updates, resetting all systems the problem persists. I really have enjoyed using DirecTV but it is basically unusable at this point. The constant freezing and horrible resolution has to be corrected.
DIRECTVhelp
Community Support
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254.6K Messages
2 months ago
Hi, @Bishop4200. We're sorry for the freezing issues you're experiencing. We're aware and are working to fix it. Thank you for your patience. Mark, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.2K Messages
2 months ago
Should be fixed now.
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djkerschner
1 Message
2 months ago
This is ridiculous. Directtv is expensive and constantly dropping the shows. It is unacceptable. I am going to have to explore other options.
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litzdog911
ACE - Sage
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46.2K Messages
2 months ago
It's great to have options.
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Ludwick577
ACE - New Member
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3.4K Messages
2 months ago
Bye
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Croden4
1 Message
2 months ago
Same issue. 2:00 a.m. and I get the message that there’s a congestion issue. Seriously?? I try clearing the cache on every app, resetting directv app, resetting the firestick and even reloading the firestick, only to have it work for 20 minutes and then start freezing and buffering again. It is very irritating. Even buffers on playbacks. I’ve tried everything and nothing fixes the problem longer than 20 minutes.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
I use both Fire Sticks and Roku's with the service. No problems at all using the app. Sounds more like an environment issue more than the app. If the app was the issue, then everyone would be complaining.
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Midwest64
2 Messages
16 days ago
This issue has become more problematic since the latest DTV Stream update a few weeks ago! The APP freezes, and I have to constantly reboot my Firestick. Totally unusable with the APP and my Firestick at this point (Dec 9, 2024)
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Midwest64
2 Messages
16 days ago
Since a December 2024 app 'update', my DTV Stream is basically unusable. Constant dropped network, BLANK screen on startup. I have to constantly reboot my Firestick to have any chance of getting success. Network congestion error is constant! (Edited per community guidelines) DTV?
(edited)
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bcbsncjlj
ACE - Expert
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6.2K Messages
16 days ago
Never had a network congestion issue using Fire Sticks or Roku. Have you reset your modem and router lately?
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