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1 Message

Sunday, October 20th, 2024 4:41 AM

Will DirecTV correct the network congestion issue soon?

I see many customers in the forums complaining about this network congestion issue, it is 100% an app issue as other streaming services are working without issue. After checking for updates, resetting all systems the problem persists. I really have enjoyed using DirecTV but it is basically unusable at this point. The constant freezing and horrible resolution has to be corrected.

Community Support

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254.6K Messages

2 months ago

Hi, @Bishop4200. We're sorry for the freezing issues you're experiencing. We're aware and are working to fix it. Thank you for your patience. Mark, DIRECTV Community Specialist

ACE - Sage

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46.2K Messages

2 months ago

Should be fixed now. 

1 Message

2 months ago

This is ridiculous. Directtv is expensive and constantly dropping the shows. It is unacceptable. I am going to have to explore other options.

ACE - Sage

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46.2K Messages

2 months ago

It's great to have options. 

ACE - New Member

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3.4K Messages

2 months ago

Bye

1 Message

2 months ago

Same issue. 2:00 a.m. and I get the message that there’s a congestion issue. Seriously?? I try clearing the cache on every app, resetting directv app, resetting the firestick and even reloading the firestick, only to have it work for 20 minutes and then start freezing and buffering again. It is very irritating. Even buffers on playbacks. I’ve tried everything and nothing fixes the problem longer than 20 minutes.

ACE - Expert

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6.2K Messages

2 months ago

I use both Fire Sticks and Roku's with the service. No problems at all using the app. Sounds more like an environment issue more than the app. If the app was the issue, then everyone would be complaining.

2 Messages

16 days ago

This issue has become more problematic since the latest DTV Stream update a few weeks ago!  The APP freezes, and I have to constantly reboot my Firestick.  Totally unusable with the APP and my Firestick at this point (Dec 9, 2024)

2 Messages

16 days ago

Since a December 2024 app 'update', my DTV Stream is basically unusable.  Constant dropped network, BLANK screen on startup.  I have to constantly reboot my Firestick to have any chance of getting success.  Network congestion error is constant! (Edited per community guidelines) DTV?

(edited)

ACE - Expert

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6.2K Messages

16 days ago

Never had a network congestion issue using Fire Sticks or Roku. Have you reset your modem and router lately?


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