worst service ever! so disappointed

What streaming device are you using?

How is the streaming device connected to your home network?

What's your actual internet download speed at the streaming device?

This sort of issue is almost always caused by network/internet problems. 

Hi @mariapadilla2207, we understand your concern about your DIRECTV service, and we want to help you. Let’s connect and work on a fix to give you the watch experience you deserve.

To better assist you and take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat Icon next to the bell icon in the upper right corner of the Forums).

We will be there waiting for your answer.

Adriana, DIRECTV Community Specialist

I've been with Dtv satellite and Dtv stream and have had nothing but excellent service.

lucky you

I would rather DIRECTV fix my service than have to write bad reviews. I’ve been asking DIRECTV for months to help me. I don’t have a dish I only have a streaming box. The company “resets” or whatever they do and nothing improves. Im paying for a service that doesn’t even work properly. Idk what else to do if they won’t send someone to fix it. 

I would love for DIRECTV to come out to fix my problem. However I have called repeatedly in the last year and a half and they just read from a script, say they have reset the signal and my service should work now, it’s my spectrum service not them, etc. I had to basically beg for a new box to see if by chance that helps. I don’t have a dish on my roof. I’m beyond frustrated and just want to be able to watch a show without interruption and be able to turn on my tv without having to get up and reset everything for it to work. I’m not lazy just like the convenience of having a remote lol. I want to be able to have a party for sporting events with confidence that we will be able to watch the entire game without interruption. I’ve got my limit of being sweet and patient with this awful service. 

@mariapadilla2207 at that point it’s time to either cancel or file a BBB complaint if you want to continue subscribing.

@mariapadilla2207 I know where you're coming from and want to help you. We want you to enjoy our services and features at its best.

To better assist you, we will need to keep up through a private conversation due to sensitive information. Please reply to our message in private, and we'll get started with the replacement process.

I look forward to hearing from you.

Graciela, DIRECTV Community Specialist

What is the internet speed that you are getting from Spectrum your MBPS  if you are not sure you can check your internet speed by going to speedtest.net and check your speed I have spectrum and had to have them come in a fix my speed issue as I was not getting what I was supposed to and after they replaced the line and did everything new they found out it was a bad connection at the pole so check your speed and go from there if your speed is good then get a hold of DirecTV and tell them you are having an issue with your box and that you want to replace it with a different one because I have had issues with 1 of my boxes not working right and they sent a replacement

Spectrum replaced  my router 3x and they did replace the wire that connects the pole to my house. Spectrum did everything possible. Spectrum  has been great in trying to fix the issue. I’m not sure what my internet speed is. I had to insist that DIRECTV send me a new box. It has been shipped but I have not received it yet. DIRECTV “reset” my single or whatever and said it should be fixed but it is not. Still having issues and waiting on that little box. 

It's not hard to check your internet speed ....

www.speedtest.net

If my service isn’t working correctly,  I should be able to cancel without financial penalty but I CANNOT. Filing a BBB complaint is a great idea!!!! Thank you for the suggestion. 

There's no penalty for cancelling DirecTV Stream service. The exception would be if you still owe money on the 24-month installments for a DirecTV Stream box. You'll have to pay that off. 

DIRECTVhelp keeps trying to reach out to you. Have you connected with them? Continuing to post your complaints here won't solve anything. 

I will verify. They just said if I cancel before October I would have to pay. I have 2 houses with service, up to date on monthly payments of course. It actually worked today when I turned it on which it does sometimes. New box should be arriving this week. 

Try Dtv satellite and Dtv stream, its is just awesome. There is nothing bad in it. It will change your views.