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docdata757
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Helpful 1
The 5th element!

Tutor

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15 Messages

Sun, Dec 12, 2021 3:28 PM

Wrong local channels on Stream.

I am getting local channels that are from my previous address in Florida instead of the ones for North Carolina where I am now.  ????

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

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15.3K Messages

5分前

Hi @docdata757, you can also try updating your DIRECTV STREAM home network, using any connected TV device to reset your IP address.

 

1. Go to the DIRECTV STREAM app.
2. Choose Setting and then Preferences.
3. Select Location Settings and then set new home Location.
4. Choose your new location.

Please keep in mind the update of your home network may only be done 4 times in a 12 month period.

Thank you @lou_do and @bcbsncjlj for your insight. 

 

Also, please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums) to continue the interaction.

Let me know how it goes.

Hailey, DIRECTV Community Specialist

 

 

Accepted Solution

DIRECTVhelp

Community Support

 • 

15.3K Messages

5分前

Hi @docdata757, thank you for the update!

 

In case you need further assistance in the future, please let us know. We will be happy to help.

 

Hailey, DIRECTV Community Specialist

bcbsncjlj

ACE - Expert

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2.5K Messages

5分前

Have you changed your billing CC information to reflect your new location? Local channels are derived from a combination of a customer billing zip code and IP address. Essentially the IP address a customer is assigned must match their billing zip code to receive the local channels available in that area. Your ISP determines the IP address that is assigned to your location.

lou_do

ACE - New Member

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233 Messages

5分前

Also On a DirecTV Stream box go to Settings/System/General/Location and make sure your Location is turned on.

On a Roku or Fire Stick go to Settings/Preferences/Home Settings/. Hit the "Set New Home Location. Look and see if you get the message that your current location matches the one they have on record.

docdata757

Tutor

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15 Messages

5分前

My Billing CC address is my current NC address.

'Location' is on in the settings on my Directv Streaming device.

????

DIRECTVhelp

Community Support

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15.3K Messages

5分前

Hey @docdata757, we want to help with your local channels.

 

Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)

 

Hailey, Community Specialist 

Ludwick577

New Member

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1.7K Messages

5分前

Did you also try settings---preferences---location settings---set new home location?

docdata757

Tutor

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15 Messages

5分前

There is an IP in the home setting.  How do I reset it?

docdata757

Tutor

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15 Messages

5分前

BTW, I clicked on the chat option, started a chat and no one from Directv

ever answered.

lou_do

ACE - New Member

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233 Messages

5分前

docdata757 There is an IP in the home setting.  How do I reset it?

If it is an app uninstall it and then reinstall it.

If it is a DirecTV Stream box you can try a restart of the box or you may need to do a factory reset on the device and do a fresh setup.

docdata757

Tutor

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15 Messages

5分前

...and what are the steps to do a factory refresh?

lou_do

ACE - New Member

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233 Messages

5分前

docdata757 ...and what are the steps to do a factory refresh?

Settings/System/(Restart/Reset)/Factory Reset.

This will put your device back to the way you got it and if you have installed apps you may need to reinstall them. You can then do a new setup of the device.

(edited)

bcbsncjlj

ACE - Expert

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2.5K Messages

5分前

You also can hold the ref reset button down for about 20-30 sec. It will reload and do a factory reset.

docdata757

Tutor

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15 Messages

5分前

The location option told me I had the correct address and offered no other choices.

I did the factory reset and it MAY have solved the issue.  I need to wait until 'news time' to confirm.

Ludwick577

New Member

 • 

1.7K Messages

5分前

Why do u have to wait for that all you have to do is look at your guide and see what locals you get.


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