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Z

New Member

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10 Messages

Sun, Dec 19, 2021 1:03 PM

Wrong Local Channels Zip Code 39571

I live on the Gulf Coast of Mississippi in a city called Pass Christian.

Our ZIP code is 39571, which is also my billing address.

The local channels that are being displayed automatically are from New Orleans which is over 50 miles away.

All cities and zip codes around me, including ones that are closer to New Orleans than me are receiving the correct local channels out of Gulfport and Biloxi.

This is obviously a glitch in the DirecTV system, however phone customer service is unable or unwilling to resolve this for me.

They are saying it is based on my billing address and that it is generated automatically and they cannot change it.

By comparison YouTube TV and Hulu live TV both show the correct local channels for my zip code.

I am switching to DirecTV stream because YouTube TV lost our local ABC channel.

bcbsncjlj

ACE - Expert

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3.4K Messages

1 year ago

Actually local channels are derived from a combination of a customer billing zip code and IP address. Essentially the IP address a customer is assigned must match their billing zip code to receive the local channels available in that area. Your ISP determines the IP address that is assigned to your location. 

What device are you using? Have you verified where your IP address has been assigned by your ISP? You can do some testing by going to https://www.iplocation.net/

New Member

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10 Messages

1 year ago

My IP is listed as Long Beach Mississippi.

The ISP is Cable One/Sparklight.

Long Beach Mississippi ZIP code is 39560.

If you look up local channels on DirecTV stream using 39560 it has the correct local channels.

Therefore it is not being based on the IP and instead is being based on the billing zip code which is what customer service told me.

bcbsncjlj

ACE - Expert

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3.4K Messages

1 year ago

Not that is wrong. If that was true then if you want to New York you would get locals in Pass Christian. They did not explain the whole story. 

You never said what device you are using? Also on your mobile device do you get the correct locals?

New Member

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10 Messages

1 year ago

Roku, iOS, Android.

Whether I am on Wi-Fi or cellular, or logging in from a different city I'm always receiving local channels from New Orleans.

And not that it matters too much but I'm a network administrator, so I understand a little bit about IP addresses and whatnot.

Here's a screenshot from what is my ip.com

(edited)

DIRECTVhelp

Community Support

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16.8K Messages

1 year ago

Hey @zackdadams, thanks for confirming the devices you've tried with.

Let's work on your local channels situation. Please meet us in a Direct Message to take a closer look on this.
 
Check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) and we'll continue from there.

Ana, DIRECTV Community Specialist
bcbsncjlj

ACE - Expert

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3.4K Messages

1 year ago

Your iOS should show the correct channels. Apple devices keep up with cell towers and WifI locations used and store these locations into a database. When you use the device it checks the database for location. Your streaming device (Roku, Fire Stick, PC etc) uses your IP address for device location. Two things can take place, either your ISP's IP address is not in the local location based on your billing zip code to receive the local or the geolocation services used by service has just miss-identified you.

Delete the app then restart your modem and router (wait a few minutes for the connect to clear before restarting). Then add the app back and test.

New Member

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10 Messages

1 year ago

@DIRECTVhelp I don't see a private chat option under the Bell icon.

Thanks

DIRECTVhelp

Community Support

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16.8K Messages

1 year ago

@zackdadams I sent to you a direct message to continue there.

Ana, DIRECTV Community Specialist 

Ludwick577

ACE - New Member

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2.3K Messages

1 year ago

New Orleans locals are the correct ones for you zip code 39571. That's what Directv stream gives you for your zip code. U didn't plug you zip code into their website before u ordered service? https://www.directv.com/stream/channel-lineup/

(edited)

New Member

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10 Messages

1 year ago

Yes I realize those are the channels that are listed with DirecTV as being my locals but what I am saying is those are incorrect and there is an issue within the DirecTV system.

Both YouTube TV and Hulu Live both offer the correct local channels for my area.

(edited)

Ludwick577

ACE - New Member

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2.3K Messages

1 year ago

Change your billing zip code to one of those cities nearby that displays the correct locals lol. Here is a link to their live chat. Scroll to the bottom of the page and make sure you have ad blockers disabled. U can also contact them on twitter at directvhelp--I find them to more helpful there.

https://www.directv.com/support/stream/

(edited)

DIRECTVhelp

Community Support

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16.8K Messages

1 year ago

I'm glad that I was able to help you today. If further help is needed or if you have any additional observation, please let us know. Thank you for choosing DIRECTV. Have a great day!☺
 
Ana, DIRECTV Community Specialist

Contributor

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4 Messages

11 months ago

Did you ever get this resolved?  I have the exact same issue with my locals in the 62863 area.  DirectTV shows this area as Terre Haute but it is not.  It is really Evansville, IN.

New Member

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10 Messages

11 months ago

Yes LOL but not in the way you would think or hope.

Basically DirecTV said they will only use the zip code that is on my billing address.

They would not use my IP address, and would not or were unable to manually change it to the correct zip code that I needed.

I even had a friend sign in, in the correct City, and then try to set a new home location, but it did not work.

I had to ask that friend to use their credit card which had a billing address in the correct city, and then I had to set up an automatic payment from my bank to pay that friend each month.

The funny thing is, I switched to DirecTV Stream because YouTube TV had lost all these channels, but then they got them back a day later!

I'm probably going to switch back to YouTube TV to avoid all of this hassle. YouTube had my correct local channels and a great lineup for less money.

(edited)

Contributor

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4 Messages

11 months ago

How did you contact them??


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