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New Member

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10 Messages

Sun, Dec 19, 2021 1:03 PM

Wrong Local Channels Zip Code 39571

I live on the Gulf Coast of Mississippi in a city called Pass Christian.

Our ZIP code is 39571, which is also my billing address.

The local channels that are being displayed automatically are from New Orleans which is over 50 miles away.

All cities and zip codes around me, including ones that are closer to New Orleans than me are receiving the correct local channels out of Gulfport and Biloxi.

This is obviously a glitch in the DirecTV system, however phone customer service is unable or unwilling to resolve this for me.

They are saying it is based on my billing address and that it is generated automatically and they cannot change it.

By comparison YouTube TV and Hulu live TV both show the correct local channels for my zip code.

I am switching to DirecTV stream because YouTube TV lost our local ABC channel.

bcbsncjlj

ACE - Expert

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3.4K Messages

11 months ago

Watching local channels document is located here

And its true, its based on your billing zip code.

New Member

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10 Messages

11 months ago

How did I contact who? DirecTV?

I called and spoke to multiple Representatives over the course of a couple of hours and then I also spoke with a representative here on the forums.

Whatever the issue is, DirecTV Stream has it wrong in their system for my area. Period.

Like I've said a few times already, and I told these representatives and higher ups, YouTube TV and Hulu Live have the correct local channels in my area, for my billings zip code.

JefferMC

ACE - Expert

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747 Messages

11 months ago

Just curious, @zackdadams , do you happen to live north of Diamond Head, in Hancock County, MS?

Even if you don't, that may be the issue.  Your zip code extends into Hancock County, MS, which is considered part of the NOLA DMA.  DMAs that split zip codes are a royal pain to get right.

Here's a DMA map:

https://thevab.com/storage/app/media/Toolkit/DMA_Map_2019.pdf

Here's the ZIP code map for 39571:

https://www.google.com/maps/place/PASS+CHRIS,+MS+39571/@30.4020642,-89.4953481,11.21z/data=!4m5!3m4!1s0x889c21de323154c9:0x8e922ef77c719588!8m2!3d30.410662!4d-89.2657266

Note the bump into Hancock County.

(edited)

New Member

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10 Messages

11 months ago

No I live right on the beach.

Harrison County.

Diamondhead is north of the interstate, and probably 25 miles away from me but perhaps that's why DirecTV's system is messed up with my location.

When you put in my zip code 39571, it does ask you Harrison or Hancock county. So DirecTV has it wrong for Harrison.

(edited)


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