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M

New Member

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3 Messages

Monday, December 23rd, 2024 1:53 AM

Wrong local channels

I have my home location set properly to my billing address in Dallas and when I am at home I get the Dallas local channels.  The problem is when I am away from home I am getting alternative local channels.  Why is this the case and how can I correct it so that I get the Dallas channels when I travel?

Community Support

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254.6K Messages

2 days ago

Hi, @MarkAlfieri. You can still watch your Dallas local channels when you're away from home. If you're using Gemini Air/box or a mobile device, make sure to turn off Location Services. More info here: Watch Local Channels | DIRECTV Support Rhyan, DIRECTV Community Specialist

New Member

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3 Messages

2 days ago

Not working on my Gemini box. I turned off location status, restarted, turned it back on and still the non-local channels.  It is defaulting to my current location local channels.

Community Support

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254.6K Messages

2 days ago

Thanks for sharing, and we're sorry for the trouble. We'll send you a DM, so we can further investigate. Rhyan, DIRECTV Community Specialist

Tutor

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40 Messages

12 hours ago

Using a Roku or Firestick streaming device while travelling will get you your billing address' locals. These devices do not have location services.


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