New Member
•
3 Messages
Wrong local channels
I have my home location set properly to my billing address in Dallas and when I am at home I get the Dallas local channels. The problem is when I am away from home I am getting alternative local channels. Why is this the case and how can I correct it so that I get the Dallas channels when I travel?
DIRECTVhelp
Community Support
•
254.6K Messages
2 days ago
Hi, @MarkAlfieri. You can still watch your Dallas local channels when you're away from home. If you're using Gemini Air/box or a mobile device, make sure to turn off Location Services. More info here: Watch Local Channels | DIRECTV Support Rhyan, DIRECTV Community Specialist
0
0
MarkAlfieri
New Member
•
3 Messages
2 days ago
Not working on my Gemini box. I turned off location status, restarted, turned it back on and still the non-local channels. It is defaulting to my current location local channels.
0
0
DIRECTVhelp
Community Support
•
254.6K Messages
2 days ago
Thanks for sharing, and we're sorry for the trouble. We'll send you a DM, so we can further investigate. Rhyan, DIRECTV Community Specialist
0
0
BobL3364
Tutor
•
40 Messages
12 hours ago
Using a Roku or Firestick streaming device while travelling will get you your billing address' locals. These devices do not have location services.
0
0