New Member
775 code, no service
Was watching tv yesterday, and then it stopped, and got a 775 code that my satellite wasn't communicating with my receiver. I have already done trouble shooting, by resetting both my receiver, and my SWM. This happened once before, and after a few days of no service, just started up again.
Accepted Solution
Official Solution
goldw1800
ACE - Professor
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2K Messages
4 years ago
As suggested --I would CHECK your Outside RG6 Connections --They have suffered Water damage -- Check any exposed Connections from your dish downlead as well --If they are Okay --then it may be a LNB problem --Check your outside wiring first
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Constructive
Employee
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34K Messages
4 years ago
Check your cables are tight
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DESprouse
New Member
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3 Messages
4 years ago
me too
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DESprouse
New Member
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3 Messages
4 years ago
having the same issues. works, then doesn't. troubleshooting no help. need to schedule a tech
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shannon02
ACE - Expert
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21K Messages
4 years ago
So call DTV.
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DESprouse
New Member
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3 Messages
4 years ago
should have a way to do that online
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shannon02
ACE - Expert
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21K Messages
4 years ago
Nope, DTV only uses phone support.
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goodeye
New Member
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2 Messages
4 years ago
still having intermittent 775 error code. no directv for several hours then randomly works for a few hours before going out again for several hours. Amber light on the genie 2 tower when it happens. Inspected and tightened all connections and have not moved any equipment. Please replace tower unit with a working unit.
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goldw1800
ACE - Professor
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2K Messages
4 years ago
Call -1800-531-5000
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DIRECTVhelp
Community Support
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255K Messages
4 years ago
Hi @goodeye, we are here to help you!
Please try creating a new post, in order to further assist you.
We look forward to hearing from you!
Hailey, DIRECTV Community Specialist.
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goodeye
New Member
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2 Messages
4 years ago
I had same issue and had technician come out and he replaced underground cable going from antenna dish to the side of the house. Problem resolved!!
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DIRECTVhelp
Community Support
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255K Messages
4 years ago
Hello @goodeye! Thank you for update! We're glad everything is working properly.
Please reach back if your need any additional assistance. Thank you for being a DIRECTV customer!
DeShawnae, DIRECTV Community Specialist
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