Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

E

New Member

Sat, Jul 31, 2021 9:06 PM

775 code, no service

Was watching tv yesterday, and then it stopped, and got a 775 code that my satellite wasn't communicating with my receiver. I have already done trouble shooting, by resetting both my receiver, and my SWM. This happened once before, and after a few days of no service, just started up again.

Accepted Solution

Official Solution

goldw1800

ACE - Professor

 • 

1.6K Messages

4 m ago

As suggested --I would CHECK your Outside RG6 Connections --They have suffered Water damage -- Check any exposed Connections from your dish downlead as well --If they are Okay --then it may be a LNB problem --Check your outside wiring first 

Constructive

Employee

 • 

1.1K Messages

4 m ago

Check your cables are tight

New Member

 • 

3 Messages

4 m ago

me too

New Member

 • 

3 Messages

4 m ago

having the same issues.  works, then doesn't.  troubleshooting no help.  need to schedule a tech

shannon02

ACE - Expert

 • 

15.3K Messages

4 m ago

So call DTV.

New Member

 • 

3 Messages

4 m ago

should have a way to do that online

shannon02

ACE - Expert

 • 

15.3K Messages

4 m ago

Nope, DTV only uses phone support.

New Member

 • 

2 Messages

3 m ago

still having intermittent 775 error code. no directv for several hours then randomly works for a few hours before going out again for several hours. Amber light on the genie 2 tower when it happens. Inspected and tightened all connections and have not moved any equipment. Please replace tower unit with a working unit.

goldw1800

ACE - Professor

 • 

1.6K Messages

3 m ago

Call -1800-531-5000

teetertotter

ACE - Teacher

 • 

238 Messages

3 m ago

You might get faster results if you try this number: 844-822-3352

DIRECTVhelp

Community Support

 • 

12.2K Messages

3 m ago

Hi @goodeye, we are here to help you!

 

Please try creating a new post, in order to further assist you. 

 

We look forward to hearing from you!

 

Hailey, DIRECTV Community Specialist.

New Member

 • 

2 Messages

3 m ago

I had same issue and had technician come out and he replaced underground cable going from antenna dish to the side of the house.  Problem resolved!!

DIRECTVhelp

Community Support

 • 

12.2K Messages

3 m ago

Hello @goodeye! Thank you for update! We're glad everything is working properly. 

 

Please reach back if your need any additional assistance. Thank you for being a DIRECTV customer!

 

DeShawnae, DIRECTV Community Specialist 


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.