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1 Message

Thu, Jul 8, 2021 1:24 PM

Cannot delete programs from my Directv App playlist

I cannot delete programs from my directv app playlist. When I press delete, it says program cannot be deleted. When I go my DVR list on TV, the program is not on the playlist but still appears on app playlist and cannot be deleted.

My playlist does not refresh on the app now either.

I also no longer have our FOX4 KC new station..

What has changed? I have deleted the app, reinstalled. I have logged out, restarted the IPAD and logged back in.. Nothing helps....

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

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12.1K Messages

5 m ago

Hi @tammyray, we're happy to help with this inquiry.

In order to delete the downloaded recordings from the DIRECTV App, you'll need to set up the option from the receiver by following the directions below:

From the receiver, press MENU > Setup > Whole-home > Share Playlist > Allow Deletion > From All Rooms.

This setting allows deletions from the App. To delete the recordings on the app, refer to the following instructions:

From the My Downloads menu in the App, press and hold on the program wish to delete.

A pop-up will appear asking if want to delete and confirm deletion afterwards.

To delete the recordings on the Apple devices (iOS), you hold down the program's icon until it wiggles, then press the "X" to delete it.

On the other hand, to make sure your playlist updates correctly on the DIRECTV App, we recommend you to clear cache on your device, uninstall the app, refresh your device, reinstall the app, reset your router and receiver, then reconnect your app to your DVR to see if that helps with updating your playlist.

You can view this great article to get tips on how to get help with mobile DVR registration and check out this forum support article to get tips on how to troubleshoot your DIRECTV App not working.

Regarding the inquiry about the missing channel, please follow the next steps:

- Go to Live TV screen in the DIRECTV App.

- By device:
1) Phone: Tap the 3 horizontal lines in the upper left corner of the screen > Live TV Streaming.
2) Tablet: Tap Live TV on the top menu bar.

- Make sure filters are set to All Channels and Guide.

1) Phone.
Tap the 3 lines at the top left
Select Playlist
Select My Downloads

2) Tablet.
Select Playlist
Select My downloads

Thank you for reaching out to AT&T's Community and Forums Team.

John, AT&T Community Specialist.


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