Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

New Member

 • 

3 Messages

Wednesday, March 30th, 2022 8:35 PM

DirecTv app says can't show content, try again

When I access the DirecTv app (not the DirecTv Stream app), I get the following error message, 'This content cannot be played at this time. Please try again to watch.' This error appears for all live channels. 

This has been going on for 3 consecutive days. I have tried using the app on the same WiFi as my receiver, same error. I have deleted and reinstalled the app multiple times, same error. 

How can we fix this?

Thanks.

Community Support

 • 

254.8K Messages

3 years ago

Hi @tvavrek, thanks for bringing this to our attention, so let's help get this fixed.


Please make sure you are using the App in one of the devices on this list, and verify if your video player is updated. If so, let us know which device you're using, we'll take a deeper look into this.


Camila, DIRECTV Community Specialist

New Member

 • 

3 Messages

3 years ago

Hello. I am using a Samsung S20+ 5G device running version 12 OS. I don't understand the video player question. All software and firmware on the phone is updated. I do not have a DirecTv DVR. 

I am trying to watch live broadcasts, not recorded video.

Thank you for helping figure this out.

Community Support

 • 

254.8K Messages

3 years ago

Hello @tvavrek. Let's try some steps to figure out what's going on.

1. Go to
https://direc.tv/378oJ1d using your mobile device. Then relaunch the DIRECTV app. Let us know if you can stream from the app now.
2. Please let us know if using another Internet connection (Wi-Fi network, data) than your home network, you can access to your Mobile DVR content and play it.

PaulinnM
, DIRECTV Community Specialist

New Member

 • 

3 Messages

3 years ago

Neither worked. 

Community Support

 • 

254.8K Messages

3 years ago

Hi @tvavrek, thank you for letting us know as soon as possible, we are here to help.

 

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

 

Vanesa, DIRECTV Community Specialist


NEED HELP?