New Member
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7 Messages
DirecTV Video Player (VideoGuard 3.0) for Online viewing not installing
Starting over since the Forum closed the conversation.
While trying to view DirecTV content from my laptop or desktop computer. Neither box will install VideoGuard 3.0 (VideoGuard completes, DirecTV web interface says it has installed, but first use says that it is not installed and directs me to the download) I have the same problem on my iMac and MacBook Air (both running Monterey 12.0.1 and Safari 15.1) It also happens on Firefox 95.0.2. Clearing cache, browser, and system restarts have no effect. iPad.iPhone app operates normally. There is no 'app' on a desktop (iMac) or laptop (MacBook). VideoGuard 13.0.dmg does not have an 'uninstall' option.
VideoGuard relies on Flash, which was discontinued last year. That said, the DTV employee on chat directed me to a couple of websites for a workaround, but these alternate methods were for Windows based computers. [e.g., https://direc.tv/3qAHT6g
Has anyone come up with a solution from either DirecTV or a DTV customer? Not being able to stream on my Mac desktop/laptop is in direct conflict with their advertising and I am not getting the service I signed up for. My iPad and iPhone works as advertised, but the desktop or laptop does not.


shannon02
ACE - Expert
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21.3K Messages
4 years ago
DTV player no longer uses Flash since it has been discontinued.
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chipslanier
New Member
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7 Messages
4 years ago
True, that's the problem I am trying to get around. So far, there is no replacement of a Mac to view DTV.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @chipslanier, thanks for reaching out to us.
To better assist you and to take a closer look on this. Please reply to the Direct Message we sent in your Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We will be here to help.
Katherine, DIRECTV Community Specialist
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mjjung
Visitor
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1 Message
3 years ago
It is now September 2022 and this problem has either not been solved or if it is, it has not been publicized to the community. It is time for ATT and Directv to get off the pot and go to work.
M Jung, a dissatisfied customer. customer since 2001.
If not solved soon I will be a Dish customer.
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