New Member
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30 Messages
Does the Appreciation Pack end on July 31 2022
We got the Appreciation Pack last year, but I didn't save the email. Does it end on July 31st, 2022?
New Member
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30 Messages
We got the Appreciation Pack last year, but I didn't save the email. Does it end on July 31st, 2022?
detuch254
ACE - New Member
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5.2K Messages
3 years ago
The Appreciation Pack lasts 12 months. If you waited longer than that, you may be billed. It’s best to call DIRECTV (number in my greeting below) and say ‘billing’ to the robot to be sent to the billing department. Agents there can cancel the Appreciation Pack for you.
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Drusalina
New Member
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30 Messages
3 years ago
The appreciation pack is suppose to end automatically I was told. I don't have to call. It is one with these channels:
GSN -233
NICKTOONS-302
UP TV-338
Logo-272
BET Her- 330
BBC World News-346
AWE (A Wealth of Entertainment)-387
Cheddar News-354
MTV Classic-336
Tastemade-235
(edited)
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Hi @Drusalina, we are glad that you enjoyed your DIRECTV Appreciation Pack.
We want to inform that the pack will get 10 additional channels for 12 months at no extra cost. The 10 channels will roll off after 12 months, the promotion was available only on 2021. If in a future we add a similar pack, you will get an email with the notification. Thank you so much for contacting DIRECTV.
-Alejandro, DIRECTV Community Specialist
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Drusalina
New Member
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30 Messages
3 years ago
But I don't know when It started. I deleted my email and I don't know when it ends. That is what I want to know. My bill doesn't tell me when it started either.
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Drusalina
New Member
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30 Messages
3 years ago
Nevermind. I dug out my old bills. and realized that it ends in October 27th. When I checked my recent bill again. It says 10/28 - 10/27. It would help if they put the YEAR on there also. AT&T and DirecTV has never put on full dates to find out when promotions end. It is very very frustrating for consumers!
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
We appreciate your feedback @Drusalina, it's important for us to make sure we provide the information the clearest way possible for our customer.
The email with the notification should have been sent on September 3, 2021, and the package should have started the next bill after it. You don't need to worry, once the promotion expires it will remove the channels, and won't generate any charge to the bill.
If further assistance is required, let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
-Alejandro, DIRECTV Community Specialist
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