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2 Messages

Wednesday, May 15th, 2024 1:43 PM

Gemini issues

Every day for the past week or so my Gemini device will not connect when starting up in the morning.  I've gotten code 620 and 622, it says it's having trouble connecting to the main receiver.  After a reboot of the main receiver, it connects.  Is there a fix for this?  It also drops the wifi connection periodically, without reason.  Is this device just buggy or do I have a bad one?

Community Support

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19.9K Messages

6 days ago

Hi, @tigerboy81983. Thanks for contacting us. This error may occur mainly if the equipment has been moved. For a quick fix, check the connection on the system. If equipment has been moved, please return it to its original position and check that the cables are finger-tight on the Server and Video bridge. You may visit Fix DIRECTV device issues | DIRECTV Support to learn more about how to fix DIRECTV device issues. Roland, DIRECTV Community Specialist

ACE - Sage

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45.6K Messages

6 days ago

Are you a DirecTV Satellite or DirecTV Stream customer?

2 Messages

6 days ago

The equipment hasn't been moved, and I am a satellite customer.

ACE - Expert

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5.3K Messages

6 days ago

Moving to DirecTV Satellite forum. This forum is for the service DirecTV Stream which is different from satellite.


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