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J

New Member

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5 Messages

Fri, Aug 13, 2021 5:14 PM

NFL Sunday Ticket Login Issues

I am not able to access the NFL Sunday Ticket with any of the login credentials I have! I have tried to reset my user ID as well as the password, but I keep getting routed to the AT&T page. I also tried logging into the NFL Sunday Ticket app but it says I don't have the right credentials. 

Contributor

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4 Messages

4 m ago

I've changed my account email, deleted and downloaded the app and still nothing.

@DIRECTVhelp  any Update????

Contributor

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4 Messages

4 m ago

I'm able to log into the main DirectTV Account Overview and see my account info but unable to log into any app.

When I request my user ID on the app, I get an error message stating my email doesn't work.

New Member

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2 Messages

4 m ago

Issue appears to have been fixed.  I'm now able to login with the same credentials and password I was trying to use yesterday.  Did not need to delete/reinstall or update the app.  Must have been an issue at DirecTV.

DIRECTVhelp

Community Support

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13K Messages

4 m ago

We're happy to help with your NFL Sunday Ticket, @vcaspary.

 

The NFL SUNDAY TICKET app will open for live streaming starting Sunday, September 12, 2021 at 12 PM EST. On that date, you'll be able to stream games, view instant stats and highlights, and enjoy other features. 

 

We are have more NFL SUNDAY TICKET updates here. 

 

Here if you need us. 

 

Rickey DIRECTV Community Specialist

DIRECTVhelp

Community Support

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13K Messages

4 m ago

Hello @Pleasehelp123456789 Thank you for bringing that to our attention.

We know how important is this for you since the NFL season is about to start.
Please try to login to the online account. If it allows you to login, please try to uninstall the app and install it again.

Let us know how it goes.

Jhon, DIRECTV Community Specialist
DIRECTVhelp

Community Support

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13K Messages

4 m ago

Hello @wrw1230 Thank we're here to help!

It may be a login issue with your DIRECTV credentials.

We want to review this with you. To better assist you.
please click here to create your own post and we will continue over there.

Thanks in advance.

Jhon, DIRECTV Community Specialist

New Member

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5 Messages

4 m ago

I just logged into the app on a few devices and the scheduled games are appearing. Things seem to be working - of course the true test will be Sunday at kick-off (fingers crossed).

DIRECTVhelp

Community Support

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13K Messages

4 m ago

Hi @kevrol! Thanks for letting us know!

 

We're glad to read your logging issues are fixed now. For further assistance in the future do not hesitate to contact us back. We're here to help!

 

Hailey, DIRECTV Community Specialist

DIRECTVhelp

Community Support

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13K Messages

4 m ago

Hello @jwilkie66 Thanks for reaching us. 

We're glad to know that the app is working now. 

In order to confirm that you have the latest version of the NFL app, it is necessary to uninstall and install the app again, once done, try to sign in again. 

Please do not hesitate to contact us back, in case that further assistance is needed. 

We're here to help. 

Catalina, DIRECTV Community Specialist. 

DIRECTVhelp

Community Support

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13K Messages

4 m ago

Hey @isaacmenting, you caught our attention!

 

Please create a individual post with more information on your case so we can provide you further assistance.

 

David, DIRECTV Community Specialist

New Member

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1 Message

4 m ago

Found a solution for the login issue. Go to my account info on NFL sunday ticket tv and go to account info. I changed my email so that is not the same as my att login. Worked for me. Good luck!!

DIRECTVhelp

Community Support

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13K Messages

4 m ago

Hey @robaseone77, thanks for sharing that with us!

 

We're glad to know that you found a solution for the logging issue. For further assistance in the future do not hesitate to reach out to us. We are here to help! 

 

Hailey, DIRECTV Community Specialist

Teacher

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10 Messages

4 m ago

Seeing the same issue (posted here).

New Member

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2 Messages

4 m ago

@DIRECTVhelp I am experiencing the same issue with logging in. I uninstalled the app and reinstalled. And reset my password. Nothing works. What should I do next?

New Member

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1 Message

4 m ago

I also cannot get logged into my account- same error message. Have reset password, uninstalled and reinstalled the app- still nothing. No response vía their Chat help, and have been on hold over an hour with the 800-number, and continuing to hold after being redirected to the wrong department. Glad I waited to sign up until today when the 7-day free trial window is available, because if this is what it’s like- I will be cancelling! 

(edited)


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