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6 Messages

Monday, September 23rd, 2024 9:34 AM

Satellite Signal/Streaming loss

We had storms Sunday afternoon and my tv went to streaming.  It was still streaming this morning, but there are no storms in the area.  I had to reset my receivers and now the streaming functionality is no longer an option and I’m connected to my home network.  How can I fix these two issues and get my live TV back?

Accepted Solution

Community Support

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21.2K Messages

13 days ago

We're sorry if those troubleshooting steps didn't fix the issue. We'll send you a DM to further assist you. Christian, DIRECTV Community Specialist

Accepted Solution

ACE - Expert

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20.4K Messages

12 days ago

Until the signal is at the proper levels you will continue to get the view in low resolution message.

Community Support

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21.2K Messages

13 days ago

Hi @cdpitts38. We're sorry that your TV signals went out. Can you try switching TV inputs/sources? Let us know if this works. Christian, DIRECTV Community Specialist

6 Messages

13 days ago

I have tried everything, resetting the network, unplugging and resetting each device and I’ve even tried to cast nothing tied to Directv works. All my other streaming services will cast 

ACE - Expert

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20.4K Messages

13 days ago

Most likely your dish needs to be aligned as storms generally don't effect the signal unless the rain/snow is very heavy.

6 Messages

13 days ago

Signal is back but the signal saver wasn’t working. I can’t check until it goes back out next time 

ACE - Expert

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20.4K Messages

13 days ago

With a properly aligned dish it will not go out again.

Community Support

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21.2K Messages

13 days ago

If the signal saver feature is not available during a signal loss, please visit Enable SignalSaver to continue viewing | DIRECTV Support for instructions on how to turn it on during signal interruption.


Charles, DIRECTV Community Specialist

6 Messages

12 days ago

I have done all these steps including resetting my network and signal saver still isn’t working. I keep getting pushed back to View in Low Resolution options only.  

Community Support

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21.2K Messages

12 days ago

We apologize that the SignalSaver is still not functioning, and thank you for attempting the troubleshooting steps to resolve the issue. We have a technical team on stand-by ready to help. We'll send you a DM, and please send us the phone number associated with your account and/or the best number to reach you at. Arlyn, DIRECTV Community Specialist


Arlyn, DIRECTV Community Specialist

6 Messages

12 days ago

I will get a technician out to fix it

ACE - Teacher

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680 Messages

12 days ago

Let us know what the Technician found and fixed, for others here.

6 Messages

11 days ago

The technician came today, he ran a signal test for the transponder and the signal was at 32 total instead of 101.  It’s a wonder I had any channels.  I am up and running with no pixelation.

Community Support

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21.2K Messages

11 days ago

We're glad to hear that the technician was able to fix the issue. Thanks for choosing DIRECTV. 💙 Lorie, DIRECTV Community Specialist


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