6 Messages
Satellite Signal/Streaming loss
We had storms Sunday afternoon and my tv went to streaming. It was still streaming this morning, but there are no storms in the area. I had to reset my receivers and now the streaming functionality is no longer an option and I’m connected to my home network. How can I fix these two issues and get my live TV back?
Accepted Solution
DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
We're sorry if those troubleshooting steps didn't fix the issue. We'll send you a DM to further assist you. Christian, DIRECTV Community Specialist
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Accepted Solution
shannon02
ACE - Expert
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20.7K Messages
2 months ago
Until the signal is at the proper levels you will continue to get the view in low resolution message.
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
Hi @cdpitts38. We're sorry that your TV signals went out. Can you try switching TV inputs/sources? Let us know if this works. Christian, DIRECTV Community Specialist
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cdpitts38
6 Messages
2 months ago
I have tried everything, resetting the network, unplugging and resetting each device and I’ve even tried to cast nothing tied to Directv works. All my other streaming services will cast
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shannon02
ACE - Expert
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20.7K Messages
2 months ago
Most likely your dish needs to be aligned as storms generally don't effect the signal unless the rain/snow is very heavy.
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cdpitts38
6 Messages
2 months ago
Signal is back but the signal saver wasn’t working. I can’t check until it goes back out next time
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shannon02
ACE - Expert
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20.7K Messages
2 months ago
With a properly aligned dish it will not go out again.
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
If the signal saver feature is not available during a signal loss, please visit Enable SignalSaver to continue viewing | DIRECTV Support for instructions on how to turn it on during signal interruption.
Charles, DIRECTV Community Specialist
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cdpitts38
6 Messages
2 months ago
I have done all these steps including resetting my network and signal saver still isn’t working. I keep getting pushed back to View in Low Resolution options only.
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
We apologize that the SignalSaver is still not functioning, and thank you for attempting the troubleshooting steps to resolve the issue. We have a technical team on stand-by ready to help. We'll send you a DM, and please send us the phone number associated with your account and/or the best number to reach you at. Arlyn, DIRECTV Community Specialist
Arlyn, DIRECTV Community Specialist
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cdpitts38
6 Messages
2 months ago
I will get a technician out to fix it
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cdpitts38
6 Messages
2 months ago
The technician came today, he ran a signal test for the transponder and the signal was at 32 total instead of 101. It’s a wonder I had any channels. I am up and running with no pixelation.
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DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
We're glad to hear that the technician was able to fix the issue. Thanks for choosing DIRECTV. 💙 Lorie, DIRECTV Community Specialist
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