Streaming not working

What channel?

Did this ever work properly?

Can you view other streaming channels?

What DVR model do you have?

All of our channels give the same error when trying to stream on any device. Used to work before we upgraded to Genie 2. Thanks. We’ve tried reloading Directv app and changing password. 

What device are you using to stream?

IPad Pro and IPhone 12S

Hey @DJ_Lutz! Let's get you streaming with the DIRECTV App. Thank you for the assist @litzdog911!

Let's refresh your channels. Then uninstall/install the DIRECTV App. 

Please also try resetting your receiver.

If this doesn't help, I just need additional information to better assist.

• What channel are you trying to stream?
• What package do have?
• Have you try streaming from a different device?

Please let me know if this helps.

DeShawnae, AT&T Community Specialist 

The channels are available in on the TV, just not streaming. 

we have the Premium package. 

all 330 channels deliver same error message 

yes. No devices are able to stream

Thank you for the information @DJ_Lutz!

Since you have upgraded your equipment, let's register your devices to the receiver again.

Please let us know if this helps. 

DeShawnae, AT&T Community Specialist

Apparently our Genie 2 is connecting to our wireless internet well enough to do speed test. Do we need to hard wire the Genie to the router?