4K Gemini issues

Have this issue,  free upgrade to gemini with genie HR54  co located 4k channels, 4k purchased movies  do not switch gives pop-up" program  could not be authorized for this location'. Rvu client 

connected works without any issue. Tech replaced gemini sane issue, then replaced genie with genie2 same issue .cannot get gemini working with genie2 for 4k channels. Tv is latest 4k sansung qn90nf, all hdmi ports are 4k compatible, refreshed receiver, reset gemini  tech support has no clue etc nothing works always same error with 4k channels, rvu client connected in another room with same genie 2 has no issue with playing 4k channels or 4k purchased movies