Cannot get local channels on iPad

What error message?

Have you tried deleting and reinstalling the iPad App?

Are you connected to your home network or traveling?

Yes I deleted and reinstalled. Error message says.      We ran into a bit of a problem.  Receiver already streaming to another mobile device      (102)

I am connected to my home network.  This issue used to be only once in a while but now all the time for past 6 months.   Talked with support twice and they had no suggestions 

Your DVR thinks it's streaming to another device. Try resetting your DVR using the red button near the Access Card. What DVR model number do you have?

Hi @Ccabaniss, we want to help check on what's causing this.

Please try to reboot your main HD/DVR or Genie receiver. After reboot, since you're using an iOS device, open the settings on your iPhone then choose TV provider and then sign out.

After signing out, delete the DIRECTV app again. Once you have done that, re-install again. Once installed, log back in. If there are continued issues, try resetting your password  to '"re-sync" your profile. In some cases a password reset can resolve various streaming errors on the app.

Karen, DIRECTV Community Specialist. 

I rebooted the Main Genie.  It is Model number C61K-700    Shut down ipad and started it back up.  Same error message.

I will try the other suggestion now.

The C61K is not the main Genie. That's just a Mini Client. You need to reset the actual DVR. 

Thanks for confirming, @Ccabaniss .

Please let us know if further assistance is needed. We'll be here to help. 

I tried all the below

Please try to reboot your main HD/DVR or Genie receiver. After reboot, since you're using an iOS device, open the settings on your iPhone then choose TV provider and then sign out.

After signing out, delete the DIRECTV app again. Once you have done that, re-install again. Once installed, log back in. If there are continued issues, try resetting your password  to '"re-sync" your profile. In some cases a password reset can resolve various streaming errors on the app.

Still no help.  Now I will try and reset my password (which I really do not want to do) 

How do I reset my password ??

No worries, @Ccabaniss

Follow the steps to reset your password here.

Let us know the results.

Karen, DIRECTV Community Specialist

Ok  - My model number on the Main DVR is HS17-500   Sorry.  I have rebooted it now.  Waiting on it to start back up 

OK,  I completed ALL the above steps.  and IT WORKS.  

Thank everyone very much.

Just a thought.  If this happens again, which step should I try first to maybe get it working without going through all these.  Any ideas.  

We're glad to hear that it's working now, @Ccabaniss

The best way to solve this issue, it's try all the steps above to make sure that it works properly. 

Karen, DIRECTV Community Specialist

Reset the HS17 first.