New Member
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4 Messages
Cannot sign in on DIRECTV app
When I try to sign in on the DIRECTV app it say it doesn’t have any record of my ID/password. DIRECTV technical support set me up with a new ID & password but it still doesn’t recognize it. It works signing on to their website, but not on the app so that I can watch TV. Any help would be appreciated. Thanks
TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
which app are you trying to sign into? what device?
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Simpsonhas
New Member
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4 Messages
4 years ago
Trying to sign into the DIRECTV APP using an IPhone XS.
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
satellite or streamiing?
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Simpsonhas
New Member
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4 Messages
4 years ago
Satellite.
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rringsr
New Member
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6 Messages
4 years ago
This same issue is happening on Directv stream. No resolution after 3 days.
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
@Simpsonhas Thank you for reaching out about this sign in issue. @rringsr Thank you for letting us know this issue is affecting you as well.
Lets start with some basic troubleshooting steps:
Let us know if this helps!
Teniel, DIRECTV Community Specialist
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Simpsonhas
New Member
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4 Messages
4 years ago
I have tried all of that. I was on the phone with 6 different DIRECTV tech support agents. And none of them has been able to help me. I t doesn’t recognize my ID and Password even though they set up new ID & Password. Seems as their developer should be able to resolve this problem. I see on line that many people have the same problem and DIRECTV doesn’t resolve it.
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rringsr
New Member
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6 Messages
4 years ago
Been through all troubleshooting steps for 3 days. I am also a high level tech. This is a DIRECTV issue with new accounts
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