1 Message
Can’t watch DIRECTV on my iPad
I can’t watch DIRECTV on my iPad. I can on my TV. I have uninstalled and reinstalled the app several times. I get: “we’re having some issues on our end. Give it some time and try again signing again later. Care Code: 500”. This has been going on for several weeks.
DIRECTVhelp
Community Support
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256.5K Messages
3 years ago
Hi Ana, we appreciate your efforts in troubleshooting the issue. Care code 500 is a processing error upon signing in. I'll send you a DM to look further into this and get this resolved as soon as possible.
Vince, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
Are you able to log into your directv app on other devices such as a phone or streaming device? Have you tried ensuring that your iPad is updated to the latest iOS version along with the directv app being fully updated?
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