CARE CODE: 205.4 when trying to log into Fox News Streaming

So your suggesting that I'll just have to keep trying to log in and that is how I'll know the issue is resolved?

That confirms my frustration with the Customer Service Department. A company truly  interested in the matter would be proactive in publishing status updates and sending a direct communication to its customers.

Having been a DirecTV customer for almost 22 years the current level of customer service is making me reconsider remaining a customer.

@DEJ10, we value all those years of loyalty and that's not the way we want you to feel with our service. 

We apologize for this whole inconvenience and assure you we're putting hands into this matter to find out a prompt resolution. Our team is moving as fast as they can to get this solved.Your understanding and patience are much appreciated. 

Nicolas, DIRECTV Community Specialist

So now over a week has gone by without any resolution or follow-up from DirecTV. So, I began exploring other options and discovered YouTube TV as a potential replacement.

So far that option has been a wonderful replacement (still in trial mode) and at half the cost with the same options (DVR, Channels, remote watching while traveling, etc), it looks like after almost 22 years as a DirecTV customer, I'll be saying so long.

So disappointing that DirecTV has put such a focus on numbers that they forgot the customers that helped build their brand.

On bright side, it looks like I'll be saving over $1,000 a year after saying goodbye. So, thank you DirecTV for helping me save some serious money through your lack of customer centric service.

We don't want to see you go, @DEJ10. Let's go over the options, so you can stay with us. 

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

Kelly, DIRECTV Community Specialist

Ok, so I had been tracking this and decided to "just try it again" and NOW it seems to work.

DirecTV never replied to my initial post but did reply to the others that pointed out they had the issue as well.  Not really a problem just wanted to point that out.

Then, this seems to have been corrected but no Update ever posted to this nor an email sent to me that this was resolved.

I have to say this was extremely poorly handled ... maybe worse that I have been a DirecTV customer for close to 30 years.  Really disappointing.

@CptLipman,

After being told the issue was corrected, via personal message from this thread, I tried logging in to see. Only some worked others did not.

So after almost 22 years, I called to cancel my service. Not surprising, based on customer experience from this issue, they didn't even try to get me to stay a customer. In fact they said my equipment was so outdated that I had to dispose of it myself.

Only proves to me that I made the right decision. Plus saving  me $100 a month by switching to YouTube TV  is a nice plus.

Hello @DEJ10  we are sorry to hear you are no longer part of our DIRECTV family.

We want to change your perception about our services, we're going to be glad to explore all the options we have, so you can enjoy it at its fullest.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox.

Julian, DIRECTV Community Specialist