New Member
Directv app won’t open
My DirecTV app won’t open. It shows the logo and spinning wheel, and then I get “unknown error” message. I have deleted and reinstalled the app several times, restarted my phone, made sure my iOS is updated, tried logging in through the my AT&T app with the same results. I don’t know what else to try.
DIRECTVhelp
Community Support
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255.6K Messages
5 years ago
Hi there. Let us look into this further for you. In order to do so, please go ahead and DM us on Twitter or Facebook @ATT or @ATThelp. Be sure to provide us your contact # and account information. Thanks for reaching out!
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tjmrtc
New Member
5 years ago
Having the same issue and tried all the tricks. On phone with Directv and they don't know how to fix and say they don't support the app.
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Rwdriscoll
New Member
5 years ago
I have been having this same issue on my iphone snd ipad since the 5.25.202 update and still not working after the last several updates. I have spoken to tech support and they could not help. I am getting very frustrated since I am eating through my internet data because my daughter with special needs can only use her ipad to watch tv or movies.
I have done everything stated above and then some without success.
Could aTech from. ATT please reach out and help us.
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rdrabick
Contributor
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2 Messages
5 years ago
i also starting having the same issue a month or so ago. my wife started having issues. devices just can't connect to DVR to download or watch what is on our DVR
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delgado200
New Member
5 years ago
I have had same issue for awhile. cant sign in says unknown error. I have spent hours on the phone, deleted, rebooted, got new passwords nothing works. when ATT bought Direct TV customer support went downhill big time.
Just really frustrating cuz I cant watch tv on my phone.
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delgado200
New Member
5 years ago
I suspect that it has something to do with the last update. Update not always an improvement.
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