DirecTV on laptop Issues

The DIRECTV Video Guard player has always been an issue for many people on laptop. In general, these amenities were always meant for tablets and phones. Back in the old days, the website would work great for this, but now DIRECTV has definitely changed gears to improve more on the mobile and tablet experience. 

You can still watch the on-demand and live stream of each channel through a handy feature called TV Everywhere. This enables the customer to use their DIRECTV credentials to gain access to each network's online service. However, this is not a feature on all networks, only some. Give it a try, search for the channel online and sign in via TV Provider and choose DIRECTV. 

What PC & Operating System are you using? 

DirecTV is not listed as a provider that uses TV Everywhere. I went to their website and most well known TV providers are not on drop down list TV Everywhere has provided including DirectTV, so not sure how your using it with DirecTV.

Device name LAPTOP-2BUOAABU
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz   2.71 GHz
Installed RAM 8.00 GB (7.89 GB usable)
Device ID EE702EC7-40A1-4E38-93A3-4A550CBF6790
Product ID 00325-96042-04955-AAOEM
System type 64-bit operating system, x64-based processor

Edition Windows 10 Home
Version 21H2
Installed on ‎8/‎10/‎2020
OS build 19044.1586
Experience Windows Feature Experience Pack 120.2212.4170.0

Hi @Rdaudie, we want you to enjoy the best of the DIRECTV experience everywhere.

What browser are you using? To ensure you get an optimal experience,we recommend that you use Chrome (version 59.0.3071 or higher( or Microsoft Edge (version 79.0.309 or higher).

If you still have issues after using the right browser, please look for the DIRECTV player in your downloads, delete it, and follow one more time the prompts to install the player after accessing our website.

As an extra recommendation, we have helpful tips for you. Please give them a try and tell us the results

Angie, DIRECTV Community Specialist

Microsoft Edge Version 99.0.1150.55 (Official build) (64-bit)

Thanks for the updates about your browser, @Rdaudie. We're happy to read it's working with Edge.

The name of the file should appear like "DIRECTV-Player" or something similar. It might also appear as "VideoGuard.13.0."

Julian, DIRECTV Community Specialist

So this still isn't working, I got it to work on edge once at my house, I travel for work constantly, it' super frustrating that this feature does not work 95% of the time. I also brought it up to my camp and it didn't work on either browser, reinstalled the player (which DirecTV should just ditch and figure something else to use that is more reliable) and still didn't work, runs for like 10 seconds, get an error and stops the feed, reload, runs for 10 seconds and stops the feed. I feel like it will only work when I am on the home network of my DirecTV receiver and when I'm on any other network it refuses to work. For how much I and other people pay a month you would think DirecTV would invest in something better if they are going to include this feature with their service.