New Member
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5 Messages
DTV app and Streaming Devices
About a month ago the shows I am recording on my Directv device will not play on either my Roku or Firestick. Is this due to an issue on my end or is this something contractional going on between companies? The main ones that I've noticed are ABC shows. Thanks!


litzdog911
ACE - Sage
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46.7K Messages
3 days ago
What message, if any, do you see when trying to view those recordings?
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cheridawson
New Member
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5 Messages
3 days ago
Actually, I am wrong. The shows up to 7/2/26 are there and I can view them (Via roku or firestick...Directv app), however, the current shows that are showing up on my DVR, are not showing up in My Library when attempting to view via Roku or Firestick. Sorry for the misunderstanding.
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litzdog911
ACE - Sage
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46.7K Messages
3 days ago
Are you a DirecTV Stream or DirecTV Satellite customer? What model DVR do you have?
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DIRECTVhelp
Community Support
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256.3K Messages
3 days ago
Thanks for jumping in, @litzdog911. If you are a Satellite user, your Roku/Fire Stick likely lost connection to your physical DVR, @cheridawson. Pressing the red reset button on your main receiver box will reboot it and force the new shows to sync. If you are a Streaming customer, the app is probably just lagging on cached data. Try clearing the app cache on your Fire Stick or system restarting your Roku. Let us know what service you are running. Charles, DIRECTV Community Team
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cheridawson
New Member
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5 Messages
3 days ago
Thank you. I am a satellite customer so will try pressing the red reset button.
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DIRECTVhelp
Community Support
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256.3K Messages
2 days ago
You're welcome! Keep us posted on how it goes after the reset. Charles, DIRECTV Community Team
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cheridawson
New Member
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5 Messages
2 days ago
Okay, so pressing the reset didn't do anything...unless I have to wait a while. To restate the issue as I know I wasn't totally clear in the beginning, shows that are recording on my DVR are not showing up when I try to play them through the DirectV app on either the firestick or Roku.
I have a satellite system, model HR-44-200..yikes manufactured in 2015!
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DIRECTVhelp
Community Support
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256.3K Messages
2 days ago
Thanks for clarifying. Since the reset didn't work, we want to look closer at your account and equipment setup. We've reached out to you directly, so please check your DM when you get a chance. Charles, DIRECTV Community Team
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litzdog911
ACE - Sage
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46.7K Messages
2 days ago
Since you're a satellite customer, not all recordings will be available to stream via devices like Roku and FireStick, especially if you're outside your home network.
I will move this post to the correct Satellite Forum.
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cheridawson
New Member
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5 Messages
1 day ago
I am on my home network. Up until the beginning of July, I had no issues!
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