New Member
Error code 927 and error code5 On demand not working - buffering issue
Error code 927 and error code5 On demand not working - buffering issue. On Demand hasn't been working for months. I called on 3/7/21 and was told it had to be escalated to an Engineer. No one got back to me. I called again today 4/3/21 and was told there was nothing on my account about the issue and that they would have to forward my issue to an Engineer. Put on permanent hold. how can I get this resolved?
ginskee
New Member
5 years ago
Thank you for the input. I was finally able to get a resolution with the 4th person on my second call with ATT. The issue ended up being that even though my internet was connected and working (speed not an issue), the box was throwing off an error under the system check in settings. It kept stating that there was no internet connection, even though the directv apps would load (which you can't load the apps without an internet connection so it proved the internet was working fine). Turns out the box is defective, something must have went bad on it. ATT is shipping me a new box (Genie). Hopefully this helps some others out there frustrated with no resolution to the buffering issues and on demand issues.
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nabukl
ACE - Professor
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2.4K Messages
5 years ago
A new box won't solve the 927 problem it's a known issue that's been going on for years. It has something to do with a wrong path being accessed for on demand
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