5 Messages
FROZEN AD on SCREEN
My DVR was recording a show, when suddenly one of your ads appeared on the screen and I can not get rid of it. I can not get the channel I was recording. I can get other channels.
I tried all of the following:
1. Press the reset button on the side of the box
2. Unplugged everything that goes into the box and unplugged the box into the wall.
3. Disconnected the box from the television
4. Unplugged the television from the wall.
Can you help me? This is very upsetting because I should be watching my favorite channel and instead I am looking at a frozen ad for consumer cellar.com. Is there any way to get this off my screen?
PLEASE HELP ME!
ST
DIRECTVhelp
Community Support
•
255.7K Messages
2 years ago
Hi @stropiano. We're sorry you're getting a frozen screen instead of watching your favorite channel. We're here to help. May I know what channel number you're getting this issue? Christy, DIRECTV Community Specialist
0
0
stropiano
5 Messages
2 years ago
54 meTV
0
0
stropiano
5 Messages
2 years ago
channel 54 MeTV
0
0
DIRECTVhelp
Community Support
•
255.7K Messages
2 years ago
Thanks for the information. We're aware of an audio and video loss for METV in some states and the Broadcast Center is working to resolve it. May I have your ZIP code to confirm? Christy, DIRECTV Community Specialist
0
0
stropiano
5 Messages
2 years ago
sure 90068
0
0
stropiano
5 Messages
2 years ago
90068
0
0
DIRECTVhelp
Community Support
•
255.7K Messages
2 years ago
Thank you. It's not included in the list yet. Let's meet in DM, we'd like to get your account details to report it. Christy, DIRECTV Community Specialist
0
0
shannon02
ACE - Expert
•
21.3K Messages
2 years ago
This could be part of the global internet outage. Metv 54 is working here in LA.CA.
(edited)
0
0