New Member
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3 Messages
Local Detroit Channels 7 and 20 get artifacts at certain times of the day
So, here in the Detroit area, there are two channels, 7 & 20 that are ABC related from the same broadcast station here in town. I notice that normally between 2:45 and 4:00 pm or so, the two channels get artifacts and sound cuts in and out. After that timeframe the channels are both fine until the next day. This is extremely frustrating to me. I have called not only DIRECTV but also the local broadcast channel and they are pointing fingers at each other. This has been going on for almost 6 months.
It is not only my issue either. Everyone in this area experience the same issue.
Any ideas?
detuch254
ACE - New Member
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5.2K Messages
4 years ago
@jessegodsey to be honest you have already performed all of the steps that I would recommend other than filing a BBB complaint as that gets corporate involved. I’m not surprised both are pointing fingers at each other. Most likely, it is the channel’s fault as DIRECTV’s job is to broadcast over satellite whatever they are given by the ABC for your Detroit area.
You can also try a call to the retention department as this is a way for an agent to take your concern seriously. While talking to the robot, say ‘cancel’. As you have already called them, I figure you have the number. If not, it’s in
my greeting below.
Although only a temporary solution, you can set up an OVER-THE-AIR (OTA) antenna to access the ABC station. They run for about $15 on websites like Amazon, just requiring you to plug the coax into the TV, point the antenna in the direction of the ABC station, and scan the actual TV for Digital.
Unfortunately, as this is a public forum and we are customers like you, that’s the most we can suggest on our part.
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jessegodsey
New Member
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3 Messages
4 years ago
So what’s interesting though is that DISH nor any of the streaming apps that show the same broadcast ever present the same issue. Neither does DIRECTV Go app either.
All of them show it fine and without issues.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
We appreciate you taking the time to report this issue and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience. Rest assured that once everything is fixed our customers will be notified.
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jessegodsey
New Member
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3 Messages
4 years ago
Well, although I appreciate your response, 6 months of this going on is excessive.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
We know the importance of watching your favorite entertainment without inconveniences. That's why we are working to provide all our customers the best service experience.
We appreciate your patience and understanding.
Juan. DIRECTV Community Specialist.
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